TEAGHAN MARCONI
Calgary,AB
Summary
A mature and ambitious professional who has excelled in many diversified industries. Continually delivering exceptional customer service and maintaining the highest possible standards within the working environment. First-class interpersonal and communication skills, building strong relationships with colleagues and management. Frequently demonstrates a level of creativity in finding solutions to inefficient or disorganized working practices, resulting in efficiencies that are beneficial to the business.
MAJOR ACHIEVEMENTS: Coordinated and executed an annual convention with over 750 attendees at Winsport Canada Directed 100-year anniversary Gala event with over 2,00 attendees, in which there was a double gold men’s and women’s team, including VIP individuals such as Crosby and McDavid. Led an annual convention with over 200 people in Newfoundland.
Overview
14
14
years of professional experience
Work History
Administrative Associate
LOWE’S MCKENZIE
Calgary, AB
06.2022 - Current
- Liaised with the store manager and assistant store managers to develop associate’s and their leadership skills
- Interviewed applicants to determine the business’s needs and used various talent acquisition techniques for strategic recruiting
- Ensured all associate's training was completed in a timely fashion and according to the company’s policies and standards
- Responsible for payroll accuracy and time card adjustments
- Filling and submitting all paperwork per claiming to WCB, short-term disability, and long-term disability
- Increased the store’s engagement through various team-building activities and communication with unity in company directives
- Ensured all policies and legal directives are being met in a timely fashion
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Department Manager Inside Lawn & Garden
LOWE’S MCKENZIE
Calgary, AB
03.2022 - 06.2022
- Managed up to 15-20 employees in performance, scheduling, training and development
- Implemented and managed store standards throughout the department according to the company’s directive
- Preformed weekly cycle counts to ensure inventory accuracy and implemented procedures within the department to reduce shrink
- Reached out to suppliers and merchandiser to ensure adequate inventory
- Ensured shipments were put away in a timely manner and that they were presented to consumers in an organized and shoppable manner
- Provided exceptional customer service by following the model set in place by the company
- Achieved over budget in all areas of the department and achieved second in the city for sales and performance
- Ensured all deliveries to pro and VIP contractors were out in a timely manner
- All reports were completed weekly according to the companies standards and deadlines
- Coached and mentored staff on company procedures, store standards and compliancy.
Appliance Sales Specialist
LOWE’S MCKENZIE
Calgary, AB
05.2021 - 03.2022
- Upheld department standards, including cleanliness, inventory, pricing and add on accessories
- Responsible for selling appliances and maintaining a relationship with the consumer to ensure their complete satisfaction
- Doubled margin on appliances by selling customer’s long term and short-term protection plans
- Coordinated delivery of appliances and followed up with the delivery manager to ensure customer satisfaction and efficiency
- Awarded for selling over one hundred thousand dollars’ worth of appliances in a year
- Increased store sales through promoting installation services and following up with the contractors to ensure customer satisfaction.
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
Coordinator, Membership Services
HOCKEY CANADA
Calgary, AB
03.2013 - 12.2018
- Worked collaboratively with the Hockey Canada Board of Directors ensuring the execution of events and meeting the company’s goals within allotted funds
- Liaised with different organizations including hotels, conference centers, restaurants, and transportation to coordinate meetings as well as accommodations for executives across the country.
- Budgets and documentation preparation were managed daily and within the deadline period for the board of operations.
- Responsible for executing a volunteer program and the execution on the company’s behalf.
- Traveled country-wide to meetings to ensure all social aspects were being performed by third-party companies.
- Coordinated board members’ calendars and meetings.
- Created power points and merged Excel documents with various data for executives to present.
- Enhanced performance through collaboration with diverse teams.
- Organized teams and resources to optimize timely deliverables.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Analyzed financial activities of department to share budgetary input with managers.
TENANT DEFAULT SPECIALIST
ISLE OF MANN LAND CORP
Calgary, AB
07.2011 - 02.2013
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts, and updating computer systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recorded information about the status of collection efforts.
- Contacted customers with delinquent accounts to solicit payment.
- Performed administrative functions for assigned accounts, recorded address changes, and purged records.
- Arranged debt repayment or established schedules for repayment based on the customer's financial situation.
FACILITY RENTALS AND EVENT COORIDINATOR
Trico Centre
Calgary, AB
01.2009 - 01.2011
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Organized a staff of ten by supervising daily operations, developing work schedules, and assigning specific tasks.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
POWER EQUITMENT LICENSED
03.2023
Bachelor of Arts - Communication and Culture
UNIVERSITY OF CALGARY
05.2005
Skills
- Multitasking and Time Management
- Judgment and Decision Making
- Resource Coordination and Allocation
- Research and Analytical Skills
- Verbal and Written Communication
- Ease with Computers and Technology
- Office Equipment Operation
- Professional and Courteous
- Strong Organizational Skills
- Appointment Coordination
- Database and Client Management Systems
- Report Preparation
- Meticulous Attention to Detail
- Document and File Management
- Supply Inventory Control
- Task Prioritization
- Microsoft Office
- Microsoft Office Suite
- Schedule Management
- Records Management
- Office Procedures
- Document Sorting
- Travel Coordination
- Project Schedule Coordination
- Staff Orientation and Training
- Event Planning
- Database Maintenance
- Clear Communication
- Fast Learner
- Complex Problem Solving
- Presentation Development
- Business Administration
- Writing and Editing
- Spreadsheet Tracking
- Critical Thinking
- Highly Efficient and Productive
- Payroll Administration
- Calendar Management
- Customer Service
- Meeting Note Taking
- Relationship Building
- Applicant Tracking Systems
- Order Placement
- Data Entry
- Organizing and Categorizing Data
- Employee Communications
- Problem Solving
- Remote Conferencing
Languages
French
Full Professional
Timeline
Administrative Associate
LOWE’S MCKENZIE
06.2022 - Current
Department Manager Inside Lawn & Garden
LOWE’S MCKENZIE
03.2022 - 06.2022
Appliance Sales Specialist
LOWE’S MCKENZIE
05.2021 - 03.2022
Coordinator, Membership Services
HOCKEY CANADA
03.2013 - 12.2018
TENANT DEFAULT SPECIALIST
ISLE OF MANN LAND CORP
07.2011 - 02.2013
FACILITY RENTALS AND EVENT COORIDINATOR
Trico Centre
01.2009 - 01.2011
POWER EQUITMENT LICENSED
Bachelor of Arts - Communication and Culture
UNIVERSITY OF CALGARY
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