Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Teaghan Axford

Edmonton,AB

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Case Assistant

WCB Alberta
02.2024 - Current
  • Enhanced stakeholder experience by efficiently managing claims and promptly addressing inquiries through phone call and email communication.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and stakeholders and demonstrating a proactive approach to problem solving.
  • Managed a case load of approximately 850 claims by determining how to appropriately prioritize and organize tasks while working in a fast-paced environment.
  • Accurately following policy and procedure to ensure the appropriate action is taken to assist stakeholders.
  • Supported Case Management in facilitating injured workers safe and timely return to work.
  • Ensured that payments are correctly issued and calculated in a timely manner.
  • Reviewed medical documentation for Permanent Clinical Impairment purposes and to assure that return to work plans remain on track while recommendations are reviewed by Case Management.
  • Completed wage loss and home care reviews to ensure stakeholders receive the appropriate benefits and entitlement at the correct rate.
  • Demonstrated critical thinking skills while reviewing documentation and stakeholder inquiries to ensure the correct action is taken.
  • Proficient use of resources and computer programs such as Ecosystem, Electronic Workplace, Microsoft Word, and Outlook.
  • Writing and creating letters for stakeholders to provide accurate claim information, updates and entitlement decisions.

Community Specialist

Adaptabilities
12.2021 - Current
  • Connected participants with available and relevant resources in order to improve well-being and quality of life.
  • Created and implemented community-based programs to improve eduction and fill specific needs such as: recreational therapy, music therapy, and learnings centres.
  • Entrusted to support participants with coping strategies, emotional awareness, and communication skills.
  • Analyzed overall participant needs and goals and recommended adjustments to care plans, supporting individual progression while taking into account cultural and individual differences.
  • Entrusted to handle confidential and sensitive situations in a professional manner, while taking the proper steps to resolve issues such as creating ABC charts, PPP documents, and incident reports.
  • Provided compassionate and participant-focused care to cultivate well-being, and to create meaningful fays and relationships.
  • Transporting participants to and from community programs or planned daily activities.
  • Provided respite care both in-home and within community connect centres.

Customer Contact Representative

WCB Alberta
10.2022 - 01.2024
  • Enhanced customer satisfaction by resolving issues promptly and professionally using problem-solving skills and good judgment.
  • Reduced call wait times and maintained first call resolution by efficiently handling inquiries and routing calls to the correct department or person as needed.
  • Addressed escalated customer concerns with diplomacy and tact, working towards mutually beneficial resolutions.
  • Provide accurate information and resources to injured workers, employers, and service providers.
  • Efficiently and accurately collect information from callers to document on claim files.
  • Interpreting and following policies and procedures to provide callers with correct information, while also remaining in compliance with FOIP legislation.
  • Providing excellent customer service through friendly, transparent and helpful communication.

Optometric Assistant

Beyond Vision
04.2020 - 12.2021
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Scheduled appointments, handled referrals and ordered supplies for optometric practice.
  • Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
  • Collaborated with medical and administrative personnel to maintain patient-focused engaging and compassionate environment.

Education

Bachelor of Arts - Anthropology

Grant MacEwan University
Edmonton AB
12.2021

Skills

  • Document and Task Management
  • Medical and Rehabilitative Terminology
  • Experienced in deescalation strategies
  • Strategic and critical thinking
  • Active listening
  • Ability to cultivate teamwork and healthy relationships
  • Experience working with minority communities and individuals
  • Excellent written and oral communication skills
  • Ability to interpret and apply policy and procedure

Accomplishments

    - Created transcriptions and recommendations for the City of Edmonton Mayor and Council in response to the Black & Indigenous Lives Matter movement.

    - Nominated for the 2021 Adaptabilities "Rookie of The Year" award.

Certification

First Aid/CPR Level C

Non-Violent Crisis Intervention Training

Medication Management and Administration Certificate


Timeline

Case Assistant

WCB Alberta
02.2024 - Current

Customer Contact Representative

WCB Alberta
10.2022 - 01.2024

Community Specialist

Adaptabilities
12.2021 - Current

Optometric Assistant

Beyond Vision
04.2020 - 12.2021

Bachelor of Arts - Anthropology

Grant MacEwan University

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Teaghan Axford