Teagan Ferguson
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
7
7
years of professional experience
Work History
Front End Supervisor
Your Independent Grocer
10.2024 - Current
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Strategically scheduling breaks and lunches to keep the department at optimal staffing levels.
- Handling the opening and the closing procedures of the store, including counting the contents of the cash register, working on the morning paperwork and filing.
- Managing the department for over five months while the manager was away on her maternity leave.
- Serving the Click and Collect customers and ensuring they are getting the best deals and service quality possible in the most efficient time span possible.
- Answering customer phone calls promptly and in an appropriate manner.
Data Entry Clerk
Government of Alberta
05.2025 - 09.2025
- Entered and maintained accurate data in company databases to ensure information integrity and quality control standards.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Tracking time sheets for Forestry staff and crew to ensure everyone is paid accurately and on time.
Receptionist
Mackenzie Veterinary Services
05.2024 - 10.2024
- Greeted clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone system promptly and directed incoming calls to correct staff members.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive-deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Unit Clerk
Alberta Health Services
06.2022 - 05.2024
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Reduced errors in data entry by implementing a through double-check system for all crucial information.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
Front End Supervisor
Your Independent Grocer
10.2018 - 06.2022
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Strategically scheduling breaks and lunches to keep the department at optimal staffing levels.
- Handling the opening and the closing procedures of the store, including counting the contents of the cash register, working on the morning paperwork and filing.
- Managing the department for over five months while the manager was away on her maternity leave.
- Serving the Click and Collect customers and ensuring they are getting the best deals and service quality possible in the most efficient time span possible.
- Answering customer phone calls promptly and in an appropriate manner.
Education
High School Diploma -
High Level Learning Store
High Level, AB01-2019
Skills
- First Aid and CPR Certified
- Compassionate
- Document Management
- Multi-line phone system
- Strong Organization
- Customer service
- Attention to Detail
- Data Entry
- Able to thrive working alone and with others
- Adaptability and Flexibility
Timeline
Data Entry Clerk
Government of Alberta
05.2025 - 09.2025
Front End Supervisor
Your Independent Grocer
10.2024 - Current
Receptionist
Mackenzie Veterinary Services
05.2024 - 10.2024
Unit Clerk
Alberta Health Services
06.2022 - 05.2024
Front End Supervisor
Your Independent Grocer
10.2018 - 06.2022
High School Diploma -
High Level Learning Store