Tea Muller
Cloverdale
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Proven ability to enhance customer service and satisfaction. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Interim Manager
Pezzi King
Healdsburg
07.2025 - Current
- Managed daily operations and workflows to maintain efficiency in team activities.
- Oversaw inventory management and stock replenishment processes for optimal supply levels.
- Trained new team members on company policies and operational procedures.
- Assisted in scheduling shifts and managing employee attendance records effectively.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Assistant Manager
Pezzi King
Healdsburg
05.2022 - Current
- Supported daily operations and logistics management for smooth workflow.
- Facilitated communication between management and staff to enhance collaboration.
- Implemented inventory tracking systems to maintain stock levels efficiently.
Front Desk Receptionist
Chateau Diana Winery
Healdsburg
08.2021 - 04.2022
- Greeted visitors warmly and checked them in upon arrival.
- Managed phone inquiries and directed calls to appropriate staff members.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Tasting Room Attendant
Tamber Bey Winery
Calistoga
03.2021 - 08.2021
- Assisted in coordinating special events and private tastings for clientele.
- Maintained cleanliness and organization of the tasting area for a welcoming experience.
- Greeted customers, answered questions about winery and wine products.
Shift Manager
Starbucks
Cloverdale & Santa Rosa
01.2017 - 03.2021
- Supervised daily operations to ensure a smooth and efficient workflow.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
Education
Bachelor of Science - Wine Business
Sonoma State University
Rohnert Park, CA05-2021
Skills
- Inventory management
- Customer service
- Employee training
- Workflow optimization
- Shift scheduling
- Logistics coordination
- Team collaboration
- Time management
- Leadership development
- Customer satisfaction
References
- Erica Otero- Manager at Pezzi King 2022-2025; 707-326-3177
- Sara Grell- Manager at Starbucks; 707-799-7642
- Alize Belardo- Close Friend; 530-717-7479
Timeline
Interim Manager
Pezzi King
07.2025 - Current
Assistant Manager
Pezzi King
05.2022 - Current
Front Desk Receptionist
Chateau Diana Winery
08.2021 - 04.2022
Tasting Room Attendant
Tamber Bey Winery
03.2021 - 08.2021
Shift Manager
Starbucks
01.2017 - 03.2021
Bachelor of Science - Wine Business
Sonoma State University