Tea Kostyani
Toronto
Summary
Diligent server, with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
4
4
years of professional experience
Work History
Server
Compass Group Management
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Cumbraes
03.2022 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
Fox and Fiddle
04.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
King Fries Food Truck
04.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Takeout
Mezes
11.2022 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Double-check that each item meets quality and presentation standards.
- Ensure food is fresh, properly sealed, and allergen instructions are followed.
Ballot Counter
Elections Ontario
06.2022 - 06.2022
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Carefully counted ballots in an organized manner
- Flag spoiled or unclear ballots for review by a supervisor.
Cashier
Nofrills
10.2021 - 04.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer loyalty by participating in rewards program enrollment.
Education
Bachelor of Arts - Political Science
Wilfrid Laurier University
Waterloo, ON05-2027
High School Diploma -
East York Collegiate Institute
Toronto, ON06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Server
Compass Group Management
12.2024 - Current
Server
Fox and Fiddle
04.2024 - 07.2024
Server
King Fries Food Truck
04.2023 - 09.2023
Takeout
Mezes
11.2022 - 07.2023
Ballot Counter
Elections Ontario
06.2022 - 06.2022
Cashier
Cumbraes
03.2022 - 04.2025
Cashier
Nofrills
10.2021 - 04.2022
Bachelor of Arts - Political Science
Wilfrid Laurier University
High School Diploma -
East York Collegiate Institute
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