TCHIO KUETE IVAN ROKEL
Toronto,ON
Summary
Bilingual and Confirmed Professional with a solid experience in customer relations and office management, notably at the sub-prefecture of Douala 1. Excellent in reception management and multi-line telephone operations, improving the satisfaction of people who desire services through effective communication and problem-solving skills. Demonstrated expertise in maintaining an efficient office. In addition, experience in the field of housekeeping, notably at the brickyard of hope.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Sub-préfecture Douala 1
12.2021 - 11.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Customer Service Representative
Briqueterie De L’Espoir
09.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
General Maintenance Agent
Briqueterie De L’espoir
07.2019 - 09.2020
- Established strong relationships with external vendors and contractors, ensuring timely and efficient completion of outsourced maintenance projects.
- Increased equipment lifespan, performing thorough cleaning and lubrication tasks.
- Developed comprehensive preventative maintenance schedules to minimize unexpected equipment failures and associated disruptions in daily operations.
- Performed diagnostic tests on various systems such as HVAC, plumbing, and electrical systems to identify root causes of malfunctions before implementing effective solutions.
- Supported project completion by assisting with installations or modifications as needed within the facility.
Education
Bachelor Of Administration - Legal And Political Sciences
11.2020
Baccalaureate - English Literature
07.2016
Probationary - English Language And Literature
08.2015
First Cycle Study Certificate - Spanish Language And Literature
07.2013
Primary School Certificate - French
07.2009
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- Document scanning and digitization
- Client relations
- Confidential information management
- Office equipment maintenance
Languages
English
Upper intermediate (B2)
French
Native or Bilingual
Affiliations
Gestion du courrier et des colis Accueil physique et téléphonique
Standard téléphonique Tact et diplomatie
Négociation des offres commerciales MS Word
Traitement des réclamations Gestion de la caisse
Discrétion professionnelle Accueil des clients
Communication orale Gestion administrative
Sens de l'organisation Adaptabilité
Additional Information
Gestion du courrier et des colis Accueil physique et téléphonique
Standard téléphonique Tact et diplomatie
Négociation des offres commerciales MS Word
Traitement des réclamations Gestion de la caisse
Discrétion professionnelle Accueil des clients
Communication orale Gestion administrative
Sens de l'organisation Adaptabilité
Timeline
Receptionist Administrator - Sub-préfecture Douala 1
12.2021 - 11.2024
Customer Service Representative - Briqueterie De L’Espoir
09.2020 - 11.2021
General Maintenance Agent - Briqueterie De L’espoir
07.2019 - 09.2020
University of Dschang - Bachelor Of Administration, Legal And Political Sciences
Bepanda Bilingual High School - Baccalaureate, English Literature
Bepanda Bilingual High School - Probationary, English Language And Literature
Bepanda Bilingual High School - First Cycle Study Certificate, Spanish Language And Literature
Martin Luther King Bilingual Elementary School - Primary School Certificate, French