Summary
Overview
Work History
Education
Skills
Community Service
Languages
Hobbies and Interests
Timeline
Generic

Timothy Chan

Richmond,BC

Summary

Meticulous and enthusiastic guest-focused individual with knowledge of service delivery and proven multitasking abilities. Adaptable, hardworking, and driven to facilitate positive guest experience and repeat business.

Overview

5
5
years of professional experience

Work History

Floor Supervisor

Earls Restaurant Ltd.
11.2022 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Childcare Provider

Tomorrow's Topkids Childcare Society
09.2022 - Current
  • Developed age-appropriate activities and crafts to engage children
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Server/Junior Server

Earl's Restaurant Ltd.
06.2021 - Current
  • Consistently provide attentive, friendly, and fast service to customers
  • Cultivated warm relationships with regular customers.
  • Skillfully anticipated and addressed guest needs
  • Accurately record orders and partnered with team members to serve food and beverages that exceeded guest expectations.

To Go Order Liaison

Earl's Restaurant Ltd.
05.2021 - 02.2022
  • Trained new employees on proper packing procedures and order taking
  • Responded to phone inquiries related to business operations
  • Ensured that orders were kept to high standards and allergy procedures were properly followed.

Senior Kitchen Aid

Alley's BBQ
10.2018 - 03.2020
  • Trained new employees on proper kitchen procedures and safety protocols
  • Maintained excellent standard of cleanliness in kitchen by regularly sanitizing work surfaces and floors
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

Education

Associate of Arts - Psychology

Langara College
Vancouver, BC
06.2025

High School Diploma -

Richmond Secondary
Richmond
06.2021

Skills

  • Excellent communication and interpersonal skills
  • Hardworking and reliable work ethic
  • Team player
  • Guest Relations
  • Reservation Management
  • POS Systems Operations

Community Service

Richmond Secondary School, Richmond, BC 


  • Athletic Events Coordinator, 09/2020-6/2021:

Scorekeeping, timekeeping, and officiating games, managing equipment storage and setup for open gym sessions, games and activities planning.


  • School Camp Leader, 09/2019-06/2021:

Ensured safety protocols were followed while dealing with heavy machinery. Supervised and instructed students on projects and outings.


  • Peer Tutor, 09/2019-06/2020:

Ensured safety protocols were followed while dealing with heavy machinery. Supervised and instructed students on projects.

Languages

English
Cantonese
Spanish

Hobbies and Interests

  • Golf
  • Cooking
  • Movies
  • Filmmaking
  • Photography

Timeline

Floor Supervisor

Earls Restaurant Ltd.
11.2022 - Current

Childcare Provider

Tomorrow's Topkids Childcare Society
09.2022 - Current

Server/Junior Server

Earl's Restaurant Ltd.
06.2021 - Current

To Go Order Liaison

Earl's Restaurant Ltd.
05.2021 - 02.2022

Senior Kitchen Aid

Alley's BBQ
10.2018 - 03.2020

Associate of Arts - Psychology

Langara College

High School Diploma -

Richmond Secondary

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Timothy Chan