Tanguy BIDET
Calgary,Canada
Summary
Dynamic Customer-Centric Operations Supervisor with 8 years of experience in high-end hospitality and mobility services, recognized for delivering exceptional guest experiences, evidenced by a remarkable 97.1% satisfaction rate. Proven expertise in managing front-line operations, including luxury vehicle valet services and VIP event coordination, ensuring seamless service delivery in fast-paced environments. Hands-on leader adept at team supervision and recruitment, fostering a culture of excellence and collaboration. Committed to operational efficiency while upholding the highest standards of professionalism in every guest interaction.
Overview
11
11
years of professional experience
Work History
Valet & Team Lead
Alyse Parc Auto
Lyon, FRANCE
07.2018 - 02.2026
- Provided personalized guest reception and driving of standard and luxury vehicles (Proven experience driving manual transmission vehicles)
- Executed secure maneuvering and parking, including thorough vehicle inspections upon arrival and departure
- Optimized parking space and coordinated logistics to minimize wait times
- Provided hands-on support for field teams (driving, reception, payment processing) to ensure seamless high quality 24/7 service
- Managed a team of 15 valet attendants, including full-cycle recruitment and creating 24/7 staff schedules
- Consistently maintained a 97.1% customer satisfaction rate
Server Supervisor
Sodexo
Lyon, FRANCE
09.2016 - 05.2018
- Supervised a team of 12 servers during high-pressure events, including major concerts, seminars, and professional sports matches
- Managed room setup and staging for VIP suites, ensuring a premium environment for arriving guests
- Coordinated evening operations to guarantee a seamless guest experience, proactively addressing client requests and resolving issues on the fly
- Oversaw the opening and closing procedures, including financial reconciliation and inventory management for large-scale events
Server
Garden State
Lyon, FRANCE
07.2015 - 09.2016
- Took accurate food and beverage orders
- Delivered high-quality food and drink service in a fast-paced environment, ensuring guest satisfaction
- Managed table setting and clearing, maintaining a clean and professional dining area at all times
- Processed payments and handled cash/card transactions accurately using point of sale systems
Education
Peyrefitte Sport
Lyon, FRANCE09-2015
Skills
- Team Leadership & Supervision
- Operational Logistics
- Advanced Driving Skills
- Financial Management
- Inventory Management
- High-Pressure Problem Solving
- Multitasking & Prioritization
- Professional Communication
- Customer service and support
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Valet & Team Lead
Alyse Parc Auto
07.2018 - 02.2026
Server Supervisor
Sodexo
09.2016 - 05.2018
Server
Garden State
07.2015 - 09.2016
Peyrefitte Sport