Tayviah Cruickshank
Brampton,ON
Summary
Focused client service, retail operations, and fashion design specialist with 5+ years in the retail industry. Excels in the management of client sales and delivers exceptional sales support to consistently enhancing customer satisfaction. Provides operational efficiency within workload tasks through mastered time management, communication, and organization.
Overview
3
3
years of professional experience
Work History
Stock Associate
Honey
North York, ON
05.2024 - Current
- Receive product shipments, organize, and prepare new merchandise by steaming, folding, and hanging products for placement on the sales floor.
- Replenish merchandise on the sales floor by moving merchandise from the stockroom to ensure product availability.
- Ensure efficient inventory management by accurately counting and receiving new shipments, conducting regular inventory checks, and reporting discrepancies.
- Follow store-specific damage procedures to handle damaged products.
- Contact prepaid and online customers to confirm orders and provide updates.
- Participate in daily walk-throughs with the store manager to review completed tasks and address any issues.
- Work closely with the stock manager to improve efficiency and effectiveness in stock management.
- Keep the backroom clean, organized, and free of clutter.
- Delegate work to staff, setting priorities, and goals.
Fashion Designer
TAYVIAH REWRKS
Toronto, ON
06.2022 - Current
- Developed sketches of garments, selecting fabrics, colours, and trims.
- Constructed garments by hand and by machines.
- Created designs for seasonal collections, researching trends and fabrics to inform design decisions.
- Examined product samples, adjusting designs to achieve desired results.
- Coordinated photo shoots of finished products for brand campaigns and website.
- Collaborated with photographers and stylists to showcase collections.
- Managed multiple projects simultaneously while adhering to deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Seasonal Distribution Centre Associate
Aritzia
Vaughan, ON
11.2023 - 01.2024
- Packaged and shipped online product orders in a timely manner.
- Achieve company and team goals of order fulfillment rate through maintaining a 100% KPI score (30 orders per hour).
- Ensured compliance with company safety regulations at all times while on the job.
- Organized backroom areas to maintain a clean and organized work environment.
- Provided customer service support for inquiries, complaints, and returns.
- Collaborated with team members to accomplish operational tasks and meet targets.
- Develop and maintain high levels of knowledge of company products, promotions, and store sales functions.
Omni Order Fulfillment Associate
Holt Renfrew
Toronto, ON
09.2022 - 11.2023
- Read client orders to verify attributes and quantities of merchandise for product picking.
- Picked merchandise from inventory, back stock, and sales floor based on client orders.
- Processed and packed client orders into designated boxes, taking care to protect items from damage or shifting during transport.
- Verified order accuracy prior to shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Generated fulfillment reports to keep track of product movements.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collaborated with team members to complete tasks efficiently and effectively.
- Handled returns and exchanges efficiently according to policy guidelines.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Performed regular cycle counts to maintain accurate inventory records.
Education
Bachelor of Commerce - Retail Management
Toronto Metropolitan University
Toronto, ON04-2021
Skills
- Sales floor replenishment
- Stockroom organization
- Loss prevention
- Visual merchandising
- Sales support
- Communication
- Time management
- Attention to detail
Timeline
Stock Associate
Honey
05.2024 - Current
Seasonal Distribution Centre Associate
Aritzia
11.2023 - 01.2024
Omni Order Fulfillment Associate
Holt Renfrew
09.2022 - 11.2023
Fashion Designer
TAYVIAH REWRKS
06.2022 - Current
Bachelor of Commerce - Retail Management
Toronto Metropolitan University
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