Tayshawn Armstrong
Sacramento,CA
Summary
Dynamic Supervisor at Urban Air with a proven track record in training and mentoring staff, enhancing customer service, and driving operational efficiency. Skilled in complex problem-solving and staff management, I successfully improved team productivity and elevated customer satisfaction through effective communication and strategic decision-making.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success. Passion for learning and developing in supportive establishment.
Overview
2
2
years of professional experience
Work History
Supervisor
Urban Air
09.2023 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Supported daily workflow by coordinating tasks among staff for efficient operations.
- Monitored inventory levels and reported discrepancies to ensure accurate stock management.
- Collaborated with team leads to maintain equipment and tools for optimal performance.
- Implemented best practices for workplace safety, reducing potential hazards in the environment.
- Participated in team meetings to discuss challenges and propose actionable solutions.
- Developed basic understanding of company policies and procedures to support compliance efforts.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Inderkum Highschool
Sacramento, CA05-2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Staff discipline
- Teamwork and collaboration
- Verbal and written communication
Accomplishments
- Supervised team of 8 staff members.
- Achieved Team member of the year by never being late to work, being the most reliable in my department, and by being the moral booster of the work team.
Languages
English
Full Professional
Timeline
Supervisor
Urban Air
09.2023 - Current
Inderkum Highschool
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