Taylor Nicole Greiner
2025
Banff
Summary
With a decade of experience in customer service, I’m all about creating unforgettable experiences with those I connect with. I've been living/working in the Bow Valley on and off since 2019. When I'm not working, you’ll find me shredding the slopes, practicing yoga, touring the back country or hiking the trails!
Overview
7
7
years of professional experience
Work History
Server *Seasonal*
Sunshine Village, Mad Trappers
11.2024 - 05.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Informed guests about information and events at the ski hill and the Town of Banff
Banquet Server
Fairmont Banff Springs Hotel
02.2024 - Current
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events
- Enhanced customer satisfaction by providing efficient and friendly service during events.
- Carried out professional service, retaining polite and friendly approach at all times.
Server
Elk & Oarsman
11.2023 - Current
- Responsible for 5-6 table sections, accumulating $1500-$2000 in sales during a 5 hour shift.
- Worked with POS system to place orders, manage bills and ensured customers were given a great experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Reservations Agent/Hub Associate *Seasonal*
SkiBig3
10.2023 - 04.2024
- Planned trip reservations, provided quotes on third party excursions and answered questions from customers inquiring to book vacations in the Bow Valley
- Maintained awareness of types of rooms available in different hotels in locations.
- Assisted rentals and retail sales at Adventure Hub for guests stopping in.
Banquet Supervisor
Sun Peaks Grand
06.2021 - 10.2023
- Directed and managed banquet functions for 400-person events.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Key Holder
Roots Canada
06.2019 - 06.2021
- Trained and oriented associates to maximize team performance.
- Coordinated merchandising of new products, including displays, signage and sales enablement.
- Educated staff on strategies for handling difficult customers and challenging situations.
Retail Associate
Sunshine Village
11.2020 - 05.2021
- Provided excellent customer service, educating customers on hard goods product knowledge
- Cash handling, taking payments, balanced registers, ensuring season passholders received their discounts.
- Picked up shifts to help out staff/management.
Banquet and Fine Dining Server
Evergreen At The Royal Canadian Lodge By Marriott
07.2019 - 03.2020
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Canadian Brewhouse
03.2018 - 04.2019
- Create welcoming energy/atmosphere for both guests and coworkers
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Prepared beverages and filled food orders for customers.
Server
Bottoms Bar & Grill
06.2021 - 10.2023
- One of the busiest bars at the bottom of the two busiest ski lifts at Sun Peaks Resort
- Successfully maintained 8-9 table sections, ensuring tables were given an exceptional experience while flipping tables consistently to keep wait times low.
- Organized and hosted weekly events such as Music Bingo, Karaoke, Poker nights and silent discos.
Lounge Server
Mantles Restaurant & Lounge
09.2022 - 01.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Park Distillery
06.2024 - Current
- Provided customers with knowledge of the food and drink menus as well as the distillery itself.
- Maintained clean and organized sections to allow fast turnover and unannounced large groups.
- Bussed and reset tables to keep restaurant and work areas clean for myself and coworkers.
Education
Associate of Arts - Journalism And Mass Communication
University of Regina
Regina, Saskatchewan06.2018
Skills
Social media management
Customer service
Fundraising/event planning
Cash handling
Hospitality service expertise
Cash register operation
Alberta Pro-Serve Liquor Training
Cleaning proficiency
Menu presentation
Fast learner
Stocking and replenishing
Opening and closing duties
Timeline
Server *Seasonal*
Sunshine Village, Mad Trappers
11.2024 - 05.2025
Server
Park Distillery
06.2024 - Current
Banquet Server
Fairmont Banff Springs Hotel
02.2024 - Current
Server
Elk & Oarsman
11.2023 - Current
Reservations Agent/Hub Associate *Seasonal*
SkiBig3
10.2023 - 04.2024
Lounge Server
Mantles Restaurant & Lounge
09.2022 - 01.2023
Banquet Supervisor
Sun Peaks Grand
06.2021 - 10.2023
Server
Bottoms Bar & Grill
06.2021 - 10.2023
Retail Associate
Sunshine Village
11.2020 - 05.2021
Banquet and Fine Dining Server
Evergreen At The Royal Canadian Lodge By Marriott
07.2019 - 03.2020
Key Holder
Roots Canada
06.2019 - 06.2021
Server
Canadian Brewhouse
03.2018 - 04.2019
Associate of Arts - Journalism And Mass Communication
University of Regina
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