TAYLOR GATHMAN-MCLEOD
Merced
Summary
Dynamic Operations Manager with a proven track record at Splash & Dash, excelling in team leadership and problem-solving. Enhanced service delivery standards through effective training and streamlined workflows, achieving significant efficiency improvements. Skilled in inventory control and customer relationship management, fostering a culture of accountability and high performance.
Overview
16
16
years of professional experience
Work History
Operations Manager
Splash & Dash
Snelling, CA
04.2023 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Managed team performance through coaching, resulting in improved service delivery standards.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Developed training programs for staff, increasing productivity and employee satisfaction.
- Coordinated cross-departmental initiatives to ensure alignment with organizational goals.
- Led project management efforts that enhanced service offerings and customer experience.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Small Business Owner
AK Speed Eats
Fairbanks, AK
08.2017 - 04.2024
- Developed and implemented efficient operational processes to optimize food preparation and delivery timelines.
- Managed inventory control systems to ensure stock availability and reduce waste.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Analyzed customer feedback to refine menu offerings and improve satisfaction rates.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for profitability.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Military Police Officer
USAF
Minot, ND
07.2010 - 12.2014
- Enforced regulations and maintained order in high-stress environments.
- Investigated incidents, gathering evidence and preparing detailed reports.
- Developed training programs enhancing team readiness and situational awareness.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Collaborated with local law enforcement agencies for joint operations.
- Trained new personnel on protocols and emergency response procedures.
Education
Bachelor of Science - Criminal Justice
American Military University
Charles Town, WV12-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Operations oversight
- Customer relationship management
- Inventory control
Accomplishments
Awarded Numerous Airman of the Quarter awards for outstanding service.
While in the military, I was awarded the coveted BTZ(Below The Zone) award that allowed me to rank up six months earlier (Less than 15% of the total Air Force have the opportunity to obtain this accomplishment).
Timeline
Operations Manager
Splash & Dash
04.2023 - Current
Small Business Owner
AK Speed Eats
08.2017 - 04.2024
Military Police Officer
USAF
07.2010 - 12.2014
Bachelor of Science - Criminal Justice
American Military University