Taylor Wood
Surrey,BC
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Booklets Associate
GroupHEALTH Benefit Solutions
05.2023 - Current
Administrative Assistant
Golden Oak Corporate
01.2022 - 04.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Maintained accurate department and customer records
Hostess / Server Assistant
Earls
09.2021 - 04.2022
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Utilized POS system to total meal costs and add taxes for final bill calculation
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Took beverage orders and served drinks during peak meal times
- Explained QR code scanning for electronic menu access
- Reset tables between guests, refilled condiments and wiped down surfaces
- Assisted servers to optimize guest dining experience
- Memorized dining room floor plans and understood seat number system.
Hostess
Ocean Beach
07.2020 - 08.2021
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Developed long-term relationships with customers to increase opportunities for repeat business
- Took beverage orders and served drinks during peak meal times
- Explained QR code scanning for electronic menu access
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Sales Associate
The Gap
02.2020 - 07.2020
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Answered incoming telephone calls to provide store, products and services information
- Kept fitting rooms cleaned, organized and well-maintained
- Folded and hung up clothing that customers had tried on but decided not to purchase
- Helped customers by answering questions and locating merchandise
- Organized unwanted merchandise and restocked on racks and shelves
- Greeted each and every customer warmly upon entrance to fitting room area
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color
- Assisted in ringing up sales at registers and bagging merchandise
- Attended to customer service issues
- Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor
- Offered customers encouragement and different sizes for merchandise choices
- Processed returns by repackaging, tagging and restocking items
- Utilized loss prevention and merchandise protection standards to maintain store assets.
Pizza Clerk
Emilio Finattis
09.2018 - 01.2019
- Kept customer and food preparation areas clean and well-organized
- Recorded customer orders by answering phone or taking information in person
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness
- Placed completed orders at pick-up counter and alerted customers to retrieve items
- Prepared breads, subs, salads and other menu items
- Organized food preparation stations and regularly replenished supplies
- Kept stations stocked and ready for use to maximize productivity.
Hostess
Charlie Don’t Surf
07.2016 - 03.2017
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Greeted customers, answered questions and recommended specials to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Accounting / Bookkeeping -
ICS
Surrey, BC2023
High School Diploma -
South Surrey White Rock Learning Centre
Surrey, BC06.2020
Skills
- Meticulous attention to detail
- Team Leadership – Taekwondo and received 1st degree black belt
- Personable and Friendly
- Time Management and Prioritization
- MS Office
- Self motivation
- Strong Communication and Interpersonal Skills
- Relationship Building
- Customer service orientation
- Computer Skills
- Record and File Management
- Client Engagement
- Customer Relationship Management (CRM)
- Courteous and Professional
Timeline
Booklets Associate
GroupHEALTH Benefit Solutions
05.2023 - Current
Administrative Assistant
Golden Oak Corporate
01.2022 - 04.2023
Hostess / Server Assistant
Earls
09.2021 - 04.2022
Hostess
Ocean Beach
07.2020 - 08.2021
Sales Associate
The Gap
02.2020 - 07.2020
Pizza Clerk
Emilio Finattis
09.2018 - 01.2019
Hostess
Charlie Don’t Surf
07.2016 - 03.2017
Accounting / Bookkeeping -
ICS
High School Diploma -
South Surrey White Rock Learning Centre
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