Taylor Vandersteen
Lethbridge
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Froggys oilfield
03.2020 - 06.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Cashier
Coop Liquor
01.2018 - 06.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier Team Lead
La vie en rose
09.2015 - 12.2017
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
Education
High School Diploma -
Bear Creek Secondary School
Barrie, ON06.2012
Skills
- Accounting Support
- Data Entry Documentation
- Microsoft Office
- Multitasking and Time Management
- Office Equipment Operation
- Strong Organizational Skills
- Schedule Management
- Verbal and Written Communication
- Computers and Technology
- Task Prioritization
Languages
English
Full Professional
Timeline
Administrative Assistant
Froggys oilfield
03.2020 - 06.2024
Cashier
Coop Liquor
01.2018 - 06.2019
Cashier Team Lead
La vie en rose
09.2015 - 12.2017
High School Diploma -
Bear Creek Secondary School
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