Taylor Vandersteen
Lethbridge,AB
Summary
Proven Administrative Assistant and Customer Service Specialist with a track record of enhancing office efficiency and customer satisfaction at Froggie's Oilfield Consulting. Excelled in problem-solving, boosting customer retention by providing specific solutions. Skilled in Microsoft Word and fostering professional relationships, consistently delivering beyond expectations.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Froggie's Oilfield Consulting
06.2019 - 06.2024
- Answered incoming calls, forwarding messages + delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
Customer Service Specialist
La Vie En Rose Aqua
01.2015 - 06.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
Diploma - Human Services - Educational Assistant/Community Support
Lethbridge College
Lethbridge, AB06.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Word
- Computer Proficiency
- Strong Problem Solver
- Excel spreadsheets
Languages
English
Full Professional
Timeline
Administrative Assistant
Froggie's Oilfield Consulting
06.2019 - 06.2024
Customer Service Specialist
La Vie En Rose Aqua
01.2015 - 06.2019
Diploma - Human Services - Educational Assistant/Community Support
Lethbridge College
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