Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Taylor Turner

Penticton,BC

Summary

Proven multitasker and exceptional communicator, I enhanced customer satisfaction and team efficiency at Neighbourhood Brewing. Leveraging strong work ethic and cash handling abilities, I excelled in fast-paced environments, significantly improving service delivery. My dedication to guest engagement and collaborative teamwork underpins my professional achievements, making me a valuable asset to any customer-focused team.

Overview

2023
2023
years of professional experience

Work History

Server

Neighbourhood Brewing
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Whitespot
07.2016 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Front Desk Receptionist

Best Western Hotel
03.2013 - 06.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Server

Kootenay Thai
04.2011 - 08.2012


  • Processed food and drink orders efficiently to ensure timely service.
  • Cleared the dining area to maintain a clean dining experience
  • Managed busy times with excellent organizational skills and multitasking while maintaining guest experience

Education

Prince Charles Secondary School
Creston, BC

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration
  • Task prioritization

Languages

English

Timeline

Server

Whitespot
07.2016 - 06.2022

Front Desk Receptionist

Best Western Hotel
03.2013 - 06.2015

Server

Kootenay Thai
04.2011 - 08.2012

Server

Neighbourhood Brewing

Prince Charles Secondary School

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Taylor Turner