Taylor Sylvia
Mississauga ,ON
Summary
Proven track record in enhancing customer satisfaction and maintaining high-quality standards across various roles, notably as a Server/Bartender in the GTA. Skilled in cash handling and guest engagement, consistently fostering positive experiences. Demonstrated strong work ethic and ability to improve service delivery, contributing to a welcoming and efficient environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
William Taylor Plumbing
09.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Server/Bartender
Shore Grill and Grotto
05.2020 - 08.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Banquet Captain
Canadiana Restaurant
03.2017 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Markland Wood Golf Club
09.2016 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Shoppers Drug Mart
03.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Produce Clerk
Sobeys Ontario
07.2014 - 06.2015
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
Bookkeeper
06.2025
High School Diploma -
06.2015
Skills
- Strong Work Ethic
- Positive Attitude
- Customer Service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
Languages
English
Native or Bilingual
Certification
- Certified with Smart Serve, Food Handlers Certification, First Aid, Whimis.
Timeline
Server/Bartender - Shore Grill and Grotto
05.2020 - 08.2024
Server/Banquet Captain - Canadiana Restaurant
03.2017 - 04.2020
Office Administrative Assistant - William Taylor Plumbing
09.2016 - Current
Server/Bartender - Markland Wood Golf Club
09.2016 - 06.2018
Produce Clerk - Sobeys Ontario
07.2014 - 06.2015
Cashier - Shoppers Drug Mart
03.2014 - 08.2015
- Certified with Smart Serve, Food Handlers Certification, First Aid, Whimis.
Centennial College - , Bookkeeper
Westside Secondary School - High School Diploma,
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