Taylor Stanger
Maple Ridge
Summary
Hardworking and driven sales professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Multifaceted leader that is passionate about leading and training high performance teams.
Overview
8
8
years of professional experience
Work History
Diamond Consultant
Spence Diamonds
09.2022 - Current
- Consistently achieved weekly sales targets
- Managed a portfolio of 200+ clients, proving tailored solutions to meet their needs.
- Delivered engaging product demonstrations and presentations to potential clients.
- Increased sales by developing relationships with clients, implementing business strategies and objection handling confidently and efficiently.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Resolved customer complaints as per policy while prioritizing customer satisfaction and loyalty.
Assistant General Manager
BROWNS SOCIALHOUSE
12.2021 - 09.2022
- Successfully completed the recruiting, onboarding, training and development of all team members.
- Followed the company process and procedures on performance managing, providing coaching and creating necessary action plans.
- Successfully collaborated with the General Manager on marketing to increase brand awareness and drive sales growth to meet weekly sales targets.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
General Manager
THE OTHER PLACE KITCHEN + BAR
06.2021 - 12.2021
- Successfully completed the recruiting, onboarding, training and development of all team members.
- Followed the company process and procedures on performance managing, proving coaching and creating necessary action plans.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment.
Day Manager
EARLS KITCHEN + BAR
11.2016 - 01.2020
- Successfully completed the recruiting, onboarding, training and development of all team members.
- Followed the company process and procedures on performance managing, providing coaching and creating necessary action plans.
- Successfully collaborated with the General Manager on marketing to increase brand awareness and drive sales growth to meet weekly sales targets.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Education
Diamonds & Diamond Grading
Gemological Institute of America
Carlsbad, California03.2023
Skills
- Highly passionate about and well-versed in delivering exceptional customer service, and maintaining positive guest relations
- Excellent verbal and written communication skills
- Extensive experience in a leadership position with the ability to lead and motivate new team members and meet sales targets
- Highly dependable
Timeline
Diamond Consultant
Spence Diamonds
09.2022 - Current
Assistant General Manager
BROWNS SOCIALHOUSE
12.2021 - 09.2022
General Manager
THE OTHER PLACE KITCHEN + BAR
06.2021 - 12.2021
Day Manager
EARLS KITCHEN + BAR
11.2016 - 01.2020
Diamonds & Diamond Grading
Gemological Institute of America
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