Taylor Schweer
San Diego
Summary
A dynamic Onsite Specialist at Stryker, recognized for exceptional communication skills and problem-solving in high-pressure situations. Successfully educated medical staff on advanced endoscopy equipment, enhancing operational efficiency and customer satisfaction. Proven ability to build strong relationships and drive collaboration, resulting in improved case support and consistent performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Onsite Specialist
Stryker
05.2024 - Current
- Deliver clinical, product, and technical support/training to physicians and OR staff on Stryker’s endoscopy equipment during procedures.
- Provide comprehensive education and in-service training to customers, ensuring optimal usage and the achievement/surpassing of business objectives.
- Optimize customer case support by implementing effective planning and scheduling strategies.
- Develop strong, mutually beneficial relationships with clients by leveraging excellent communication skills and a professional demeanor, engaging with customers both within and outside the OR; including physicians, nurses, technicians, and clinical or hospital administrators/staff.
- Prioritize and respond effectively to requests in high-stress situations, maintaining composure and a problem-solving mindset during challenging interactions.
- Address daily requests via email, phone, and voicemail from customers, practitioners, and partners.
- Identify potential issues and proactively address them, preventing costly repairs and downtime.
Server
South of Nick's
07.2023 - 05.2024
- Promoted to trainer and lead server within the first two months of employment.
- Achieved top sales performance in both food and alcohol.
- Selected to work private events based on consistent sales performance.
- Managed opening and closing duties, including setup, customer orders, beverage service, food delivery, table bussing, and dishwashing.
- Proficient in using Aloha POS system.
- Demonstrated remarkable performance in customer service.
Server
Pizzo's Pizzeria at Millenia
05.2022 - 03.2023
- Managed restaurant opening tasks, including setup and restocking. Took customer orders and served beverages. Delivered food to assigned tables.
- Provided assistance with bussing, bar tending, to-go orders, and dishwashing.
- Proficient in using Toast POS system.
- Ensured restaurant cleanliness and readiness for the next day.
- Offered support for customer service needs.
Server
Joya Organic Kitchen
02.2022 - 05.2022
- Ensured efficient restaurant opening procedures, including beverage preparation and stocking.
- Took customer orders and served coffee and smoothies. Delivered food to assigned tables and assisted with bussing. Provided exceptional customer service by answering phones.
- Proficient in using Toast POS system.
- Trained new hires and ensured restaurant readiness for the next day.
- Offered support for various customer service needs throughout shifts.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05.2023
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA05.2023
Skills
- Problem-solving
- Excellent communication
- Decision-making
- Relationship building
- Time management
- Organizational skills
Certification
- HIPAA and Privacy Guidelines for Medical Device Sales Representatives
- Operating room Conduct and Protocol
Languages
English
Native or Bilingual
Spanish
Professional Working
Accomplishments
- Recognized by supervisor in the Stryker 2024 Q4 Pacific Southwest Newsletter for exceptional performance as an Onsite Specialist.
- Accepted into Stryker's Onsite Elite program, which is a competitive, exclusive program designed to train and prepare select individuals for future sales positions.
- Ranked 2nd place at Stryker's Houston Training Center, where you train and compete against peers in preparation for the Onsite Specialist role.
Internships
Intern/Practicum Counseling November 2022 - March 2024
Southwestern College Chula Vista, CA
- Collaborated closely with a professor, providing support in course management and student guidance.
- Assisted in planning the semester, including assignments, homework, and exams, demonstrating organizational skills and attention to detail.
- Shadowed counseling sessions with students, gaining insight into effective communication.
- Contributed to assignment creation and grading, ensuring academic standards were upheld.
- Managed student communication by sending out announcements and promptly responding to questions and concerns via email, showcasing professionalism and responsiveness in communication.
Investigative Intern August 2022 - March 2023
Alternate Public Defenders Office County of San Diego
- Assisted attorneys and investigators in defense preparation, involving evidence review, witness interviews, and report writing.
- Managed various tasks such as serving subpoenas, obtaining records, conducting background checks, and social media searches to support legal proceedings efficiently.
Timeline
Onsite Specialist
Stryker
05.2024 - Current
Server
South of Nick's
07.2023 - 05.2024
Server
Pizzo's Pizzeria at Millenia
05.2022 - 03.2023
Server
Joya Organic Kitchen
02.2022 - 05.2022
Bachelor of Science - Criminal Justice
San Diego State University
Bachelor of Arts - Psychology
San Diego State University
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