Taylor Robertson

Over 11 years of experience managing high-volume environments, ensuring client satisfaction while adhering to regulations.

• Effectively handled high-pressure situations by diffusing conflicts and resolving disputes professionally, while maintaining a secure and safe environment.

• Developed keen observational skills to monitor and address issues proactively.
• Demonstrated adaptability and teamwork under demanding conditions.

• Led and mentored a team, applying conflict resolution techniques and effectively managing disputes to ensure a safe, organized, and professional environment.
• Managed employee schedules, inventory orders, and staff recruitment, along with conducting hiring and firing processes to maintain an efficient and well-staffed operation.
• Ensured compliance with all legal and operational protocols, including maintaining up-to-date fire safety certificates, business licenses, and liquor licenses.
• Monitored daily operations, addressing issues promptly to maintain security, safety, and smooth workflow in a high-demand setting.
• Enforced safety procedures, responding to critical incidents and emergencies to safeguard staff, patrons, and property.
• Trained and developed staff on operational protocols, safety standards, and customer service best practices, ensuring consistent service quality and security.