Taylor-Ray Walker
Winnipeg,Manitoba
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Engagement Specialist
Manitoba Hydro
Winnipeg, Manitoba
10.2024 - Current
- Resolved billing and service inquiries for Manitoba Hydro customer accounts, enhancing customer satisfaction
- Responded to customer inquiries about billing, accounts, and service at Manitoba Hydro.
- Coordinated service requests with internal teams and field operations to ensure timely delivery of customer services
- Explained outage updates, connection details, and utility policies to customers.
- Guided customers through service changes, transfers, and start-stop requests
- Documented customer interactions in Manitoba Hydro records and contact systems
Billing Specialist
BellMTS
Winnipeg, Manitoba
05.2017 - 10.2024
- Processed customer account payments accurately and provided information regarding outstanding balances.
- Processed payment via telephone with focus on accuracy and efficiency.
- Assisted with billing inquiries, providing timely responses that contributed to improved customer satisfaction.
- Collaborated with customers to effectively resolve disputes, ensuring clarity and satisfaction.
- Delivered excellent customer service while developing and maintaining strong client relationships.
- Responded to customer concerns and questions on a daily basis.
- Used data entry skills to accurately document and input statements.
Sponsered Executive
United Way Winnipeg
09.2020 - 12.2020
- Led initiatives that motivated and inspired team members to achieve shared goals.
- Managed multiple projects from start to finish, demonstrating strong organizational and time management skills.
- Teamed up with workplace leaders during campaigning to create new ideas that drive employee pledging.
- Executed tasks effectively in both independent and team settings independently and collaboratively in a team environment.
- Engaged in continuous learning to enhance skills and committed to continual improvement.
Education
United Way Of Winnipeg Leadership Development -
University of Manitoba
Winnipeg, MBDiploma -
Dakota Collegiate High School
WinnipegSkills
- Billing systems
- Payment transactions
- Account management
- Microsoft Office
- Dispute resolution
- Decision-Making
- Time management
References
Dave Sinclair
BellMTS
204-805-1081
Timeline
Customer Engagement Specialist
Manitoba Hydro
10.2024 - Current
Sponsered Executive
United Way Winnipeg
09.2020 - 12.2020
Billing Specialist
BellMTS
05.2017 - 10.2024
United Way Of Winnipeg Leadership Development -
University of Manitoba
Diploma -
Dakota Collegiate High School