Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Taylor Rawson

Surrey,BC

Summary

Customer Service Representative and Retail Sales Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Seasonal Associate

Aritzia
10.2022 - 03.2023
  • Supported company through influx of holiday orders and sales periods
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Packed, unpacked and marked stock items using identification tag, stamp, or electronic marking
  • Maintained safe and clean work environment by keeping clothing shelves, pallet area and workstations neat

Sales Representative

Auto Magic of Vancouver
03.2021 - 03.2023
    • Provided customers with clear understanding of charges, billing and price changes
    • Maintained up-to-date knowledge about products and promotions
    • Built strong customer relationships with new and existing customers by providing excellent customer support
    • Recommended products to match customer budget and preferences.

Home School Tutor

BC Home School
05.2020 - 07.2022
    • Collaborated with students, teachers and parents to determine student needs and develop tutoring plans
    • Planned and facilitated tutoring sessions centered on student needs via Zoom and in person
    • Used positive reinforcement techniques to encourage and motivate students.

Safety Coordinator

02.2019 - 03.2020
  • Trained extensively in OSHA standards to develop deep understanding of environmental, workplace and PPE protections
  • Oriented new employees to ideal health and safety practices with targeted training strategies
  • Certified in Occupational First Aid Level 1

Customer Service Representative

Overland
02.2016 - 02.2019
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Communicated with clients over phone, email and chat platforms
  • Remained calm, composed and polite to deescalate aggressive customer behavior.

Barista, Starbucks
04.2013 - 07.2016
  • Greeted and connected with customers to promote satisfaction and long-term loyalty
  • Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality
  • Maintained clean and orderly dining spaces to provide positive appeal to customers
  • Upsold pastries or seasonal specials to enhance customer experience and increase sales.

Education

College diploma - Special Education

Sprott Shaw College
Surrey
03.2024

High school diploma or GED -

Clayton Heights Secondary
Surrey, BC
06.2013

Skills

  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Product Knowledge
  • Effective Customer Communication

Additional Information

  • Certified in FoodSafe
  • Certified in PVPC (Provincial Violence Prevention Curriculum)
  • Certified in Red Cross Emergency Child Care First Aid & CPR/AED

Timeline

Seasonal Associate

Aritzia
10.2022 - 03.2023

Sales Representative

Auto Magic of Vancouver
03.2021 - 03.2023

Home School Tutor

BC Home School
05.2020 - 07.2022

Safety Coordinator

02.2019 - 03.2020

Customer Service Representative

Overland
02.2016 - 02.2019

Barista, Starbucks
04.2013 - 07.2016

College diploma - Special Education

Sprott Shaw College

High school diploma or GED -

Clayton Heights Secondary

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Taylor Rawson