Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Rassel

Oceanside,CA

Summary

Proven Customer Service Representative at Andy's Orchids, adept in data entry and complaint resolution, enhanced customer satisfaction through effective call management and appointment scheduling. Leveraged strong communication skills to deescalate issues, achieving a notable increase in positive customer feedback. Excelled in a fast-paced environment, demonstrating a commitment to excellence and a results-driven approach.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Andys Orchids
12.2022 - Current
  • Answers phone calls and emails.
  • Deescalate issues with customers.
  • Process orders that come through online.
  • Creating an invoice and checking that payments have gone through correctly.
  • Input customer information to create orders and process payment over the phone or in person.
  • Process orders through FedEx, create labels and double check orders and boxes are ready to be shipped out.
  • Input tracking information into the system for orders being shipped to U.S. territories.
  • Track packages to make sure they have arrived on time.
  • File claims with FedEx if packages are damaged or arrived late.
  • Take inventory weekly.
  • Restock all of the business flyers.
  • Input productivity sheets into the system.
  • Schedule appointment's

Office Assistant/Sales Associate

Gardens by the Sea
08.2020 - 12.2022
  • Knowledgeable in house plants and some outdoor plants.
  • Helped customers with plant care and advice for placement in their yard or home for the best living environment.
  • Handled the cash box/check out process for customers
  • Closed out the cash box.
  • Input all of the data of customers information into quickbooks to create invoices for landscape clientele.
  • Input all of the bills and transactions into quickbooks and processed/entered my bosses quarterly taxes

Food Server/Hostess

Jolly Roger
05.2016 - 03.2020
  • Greet and acknowledge guests and seat patrons by escorting them to the assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
  • Accept and organize reservations, and prioritize reservations to accommodate customers.
  • Prepare seating assignments prior to service and present plans to restaurant staff during the pre-shift meeting.
  • Walk through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Addressed guest requests or complaints, and escalated major complaints to the manager.
  • Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients.

Education

High School Diploma -

El Camino High School
Oceanside, CA
05.2017

Skills

  • Data Entry
  • Complaint resolution
  • Call Management
  • Appointment Scheduling

Timeline

Customer Service Representative

Andys Orchids
12.2022 - Current

Office Assistant/Sales Associate

Gardens by the Sea
08.2020 - 12.2022

Food Server/Hostess

Jolly Roger
05.2016 - 03.2020

High School Diploma -

El Camino High School

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Taylor Rassel