Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor-Rae Allen

Summary

Dedicated and customer-focused professional with a strong track record of delivering exceptional service in high-pressure environments. As a former Collection Agent in a fast-paced call center, I honed my communication skills, problem-solving abilities, and team collaboration while handling numerous calls daily. My experience in efficiently managing customer inquiries and resolving issues over the phone, utilizing automatic dialers, makes me adept at addressing passenger needs on board.


Additionally, my tenure as an Office Manager equipped me with valuable skills in providing top-notch customer service through email communication within a team-oriented setting. I excelled in order processing, inventory management, and efficiently resolving customer concerns via email correspondence, showcasing my ability to adapt and excel in diverse customer service scenarios.


With a proven history of delivering outstanding customer experiences, I am well-prepared to contribute to the high standards of service and professionalism expected by airlines, making me an ideal candidate for the role of a Flight Attendant.


Aviation Enthusiast with Future Ambitions : A future pilot with an unwavering dedication to the world of aviation, poised to make a meaningful impact on the industry while prioritizing safety. Excited by the chance to merge my passion of aviation with a customer-oriented role as a Flight Attendant, all while nurturing my aspiration to become a pilot in the future.

Overview

8
8
years of professional experience

Work History

Office Manager

Orik
10.2017 - Current
  • Demonstrated exceptional customer service skills through daily interactions with customers via email.
  • Proven ability to address customer needs, resolve issues, and provide a positive experience.
  • Developed and maintained successful relationships with vendors, suppliers and customers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Acted as the primary point of contact for customer inquiries and concerns, ensuring timely and courteous responses to all customer communication channels.
  • Demonstrated consistent reliability by maintaining a perfect attendance record and always being available to assist customers during business hours.
  • Acted as a role model for the team, embodying a positive and proactive attitude that motivated colleagues and fostered a culture of excellence in customer service.

Collection Agent

ARO Inc
12.2015 - 11.2016
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of a busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Achieved performance goals on consistent basis.

Education

Princess Margaret Secondary
Penticton, BC
06.2014

Skills

  • Excellent Verbal and Written Communication
  • Ability To Remain Calm Under Pressure
  • Problem-Solving Ability
  • Managing Multiple Tasks
  • Quick Learning
  • Team Collaboration
  • Patience
  • Organizational Skills
  • Punctual and Reliable
  • Adaptability
  • Time Management

Timeline

Office Manager

Orik
10.2017 - Current

Collection Agent

ARO Inc
12.2015 - 11.2016

Princess Margaret Secondary
Taylor-Rae Allen