Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Taylor Rae

King

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Marketing and Administrative Support Manager

Chambers Plan Ontario
09.2021 - Current
  • Facilitating the onboarding process for new hires, initial training, and continued education sessions
  • Organized events across both provincial and national levels
  • Coordinated implementation strategies for employee benefits tailored to healthcare professionals and organizations
  • Created promotional materials such as brochures, flyers, and presentations to support sales efforts
  • Managed the development of digital media assets including website content and social media posts
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
  • Coordinated office events, seminars and meetings for staff and clients.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Administrative Assistant

Tanner Financial Services
07.2018 - Current
  • Managed travel arrangements and accommodations for executive staff and visiting clients
  • Provided technical assistance with computer hardware and software issues when needed
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Improved office organization by developing filing system and customer database protocols
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Designed forms and templates to streamline workflow processes within organization
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Handled correspondence, including drafting emails, memos, and reports for senior management
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity
  • Answered incoming communications, responding to customer queries or directing them to the relevant department
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections
  • Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures

Legal Assistant

A. John Hodgins Law Office
06.2016 - 04.2018
  • Practice Areas: Corporate Law, Contract Law, Family Law, Commercial and Residential Real Estate Transactions, Landlord and Tenant Law, Wills, Estates, and Trusts
  • Organized exhibits and arguments to present evidence on behalf of clients
  • Provided administrative support to boost firm's document production and legal correspondence
  • Organized legal documents in company filing systems and databases
  • Researched case law, statutes, regulations and other legal authorities to support assigned tasks
  • Performed document review tasks such as summarizing depositions or researching precedents
  • Provided guidance and instruction to team members regarding document review procedures
  • Organized and prepared case exhibits and evidence for trial
  • Managed multiple projects simultaneously while meeting strict deadlines
  • Drafted memoranda of law and other legal documents for attorneys' review
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.

Administrator

Boomco Décor Inc. (La-Z-Boy Furniture Galleries)
01.2013 - 09.2016
  • Trained new employees on office procedures, company policy, software, and customer service
  • Creation of an Administrator Training Manual, forms, and templates to streamline workflow processes within the organization
  • Provided technical assistance with computer hardware and software issues when needed
  • Improved office organization by developing filing system and customer database protocols
  • Assisted the team lead with managing general accounting and accounts receivable
  • Performed data entry tasks into computer databases from paper documents
  • Prepared reports on various projects for management review
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.

Administrator

PMA Brethour Realty Group
01.2011 - 01.2013
  • Drafted purchase agreements for new-build residential homes, including the Tarion warranty
  • Created comprehensive reports outlining client metrics, sales figures, and cancellation data
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies
  • Trained newly hired administrators on company procedures and policies
  • Performed data entry tasks into computer databases from paper documents
  • Assisted in the development of new administrative systems, procedures and policies
  • Compiled statistical data from various sources for analysis
  • Generated reports detailing findings and recommendations.
  • Maintained personnel records and updated internal databases to support document management.

Education

Ontario Advanced Diploma - School of Legal And Public Administration

Seneca College of Applied Arts And Technology
North York, ON
06-2016

Bachelor of Arts - Media Studies

University of Guelph-Humber
Toronto, ON
01-2014

Skills

  • Executive-level travel coordination
  • Workflow optimization
  • Meeting coordination
  • Document management
  • Organizational leadership
  • Office administration
  • Communications management
  • Resource planning
  • Change management
  • Schedule management
  • Database administration
  • Scheduling and calendar management

Interests

  • Designing, creating, or assembling objects using various techniques and materials
  • Web Development and Design
  • Digital Art and Animation
  • Experimenting with different creative mediums, like textiles, acrylic, and wood, to expand skills and techniques
  • Animal Rescue & Care Initiatives


Timeline

Marketing and Administrative Support Manager

Chambers Plan Ontario
09.2021 - Current

Administrative Assistant

Tanner Financial Services
07.2018 - Current

Legal Assistant

A. John Hodgins Law Office
06.2016 - 04.2018

Administrator

Boomco Décor Inc. (La-Z-Boy Furniture Galleries)
01.2013 - 09.2016

Administrator

PMA Brethour Realty Group
01.2011 - 01.2013

Ontario Advanced Diploma - School of Legal And Public Administration

Seneca College of Applied Arts And Technology

Bachelor of Arts - Media Studies

University of Guelph-Humber

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Taylor Rae