Taylor Piper

London,Ontario

Summary

Future Registered Massage Therapist seeking a position at Remedy Massage Therapy.

Self-motivated and well-trained in total mind-body health and wellness. Exceptional massage customization skills focused on individuality and treatment needs.

Overview

years of professional experience

Certification

Work History

Developmental Service Worker

Participation House Support Services

02.2019 - Current

Guided developmentally disabled adults through customized day programs.
Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Self-motivated, with a strong sense of personal responsibility.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Built strong relationships with clients to deliver emotional support and companionship.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Customer Service Representative

Assurance Home Health Care

01.2020 - 08.2020

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.

Supervisor

Subway

01.2016 - 08.2017

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Mentored newly hired employees on operating equipment and safety

Education

Massage Therapy Diploma - Massage Therapy

Fanshawe College

London, ON

06.2023

Skills

Deep Tissue Massage
Acute and Chronic Pain Management
Reflective and Active Listening

Myofascial Release
Payroll
Housekeeping Skills