Taylor Piper
London,Ontario
Summary
Future Registered Massage Therapist seeking a position at Remedy Massage Therapy.
Self-motivated and well-trained in total mind-body health and wellness. Exceptional massage customization skills focused on individuality and treatment needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Developmental Service Worker
Participation House Support Services
02.2019 - Current
- Guided developmentally disabled adults through customized day programs.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Self-motivated, with a strong sense of personal responsibility.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Assurance Home Health Care
01.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Supervisor
Subway
01.2016 - 08.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety
Education
Massage Therapy Diploma - Massage Therapy
Fanshawe College
London, ON06.2023
Skills
- Deep Tissue Massage
- Acute and Chronic Pain Management
- Reflective and Active Listening
- Myofascial Release
- Payroll
- Housekeeping Skills
Certification
- First aid and CPR - September 2024
- Crisis Prevention Intervention - August 2025
- Completed 300 Clinical School Hours
- Completed 120 Outreach Hours
Timeline
Customer Service Representative
Assurance Home Health Care
01.2020 - 08.2020
Developmental Service Worker
Participation House Support Services
02.2019 - Current
Supervisor
Subway
01.2016 - 08.2017
Massage Therapy Diploma - Massage Therapy
Fanshawe College
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