- Strategy Games
- Graphic Design
- Reading
- Animal Care
- Creative Writing
- Photography
Taylor Parasiuk
Abbotsford,BC
Summary
Being a hardworking, positive, and ambitious individual who is dedicated to achieving high standards of every task, my experience has allowed me to thrive under pressure while providing quick, effective service while communicating clearly with diverse groups of people. I am always eager to learn and adapt to my environments where needed.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mr.Pets
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
- Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
- Participated in training programs to enhance product knowledge and customer service skills.
Pet Care Associate
PetSmart
11.2019 - 11.2021
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Educated visitors and staff on proper animal care and handling.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Lead Key Holder
Constant Collectables
06.2015 - 07.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Managed store personnel by delegating tasks and supervising daily operations.
- Improved social media presence through consistent posting and audience engagement tactics.
- Raised customer engagement with targeted social media campaigns and content creation.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
Education
Bachelor of Arts - English
University of The Fraser Valley
Abbotsford, BC04-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Microsoft Office Suite
- Friendly, positive attitude
- Adobe Creative Cloud
- Computer skills
- Organization and time management
- Customer relations
Accomplishments
• Successfully completing sales targets at multiple convention weekends within BC and AB.
• Achieved Employee of the Month 3x.
• Completed multiple education enhancing opportunities involving different pet brands with certificates.
Interests
Timeline
Customer Service Representative
Mr.Pets
03.2023 - Current
Pet Care Associate
PetSmart
11.2019 - 11.2021
Lead Key Holder
Constant Collectables
06.2015 - 07.2017
Bachelor of Arts - English
University of The Fraser Valley