Taylor Norman
Rossland,BC
Summary
Seasoned Customer Service Key Holder with solid background in retail and customer service roles. Demonstrated success in conflict resolution and team leadership, with a strong ability to foster positive relationships with customers and staff. Possess comprehensive knowledge of store opening and closing procedures, cash handling, and inventory control. Known for consistently exceeding customer service expectations while maintaining high level of professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Key Holder
The Green Pineapple
Warfield, BC
05.2023 - Current
- Assisted customers with product selection and inquiries in a welcoming environment.
- Managed cash register operations and ensured accurate transaction processing.
- Organized merchandise displays to enhance customer shopping experience and accessibility.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Trained new staff on customer service protocols and store policies effectively.
- Resolved customer complaints with empathy and professionalism to ensure satisfaction.
- Implemented promotional displays to attract customers and boost product awareness.
- Provided excellent customer service while ensuring compliance with company policies and procedures.
- Executed cash register operations accurately and balanced drawer daily.
- Processed transactions using the point of sale system efficiently.
- Managed opening, closing duties including counting money in registers at start, end of shift.
Education
Certificate - Nursing Unit Clerk
Selkirk College
Castlegar, BCSkills
- Customer service
- Cash register operations
- Inventory management
- Visual merchandising
- Training staff
- Point of sale systems
- Effective communication
- Problem solving
- Attention to detail
- Cash handling
- Product knowledge
- Microsoft outlook, word, and Excel
- Medical terminology
- Medical transcription
- Patient confidentiality
- Problem-solving
- Reliability
- Organizational skills
- Appointment setting
- Invoice preparation
Certification
- Professionally monitored test of 54WPM Typing Average - August 21,2025
Timeline
Customer Service Key Holder
The Green Pineapple
05.2023 - Current
Certificate - Nursing Unit Clerk
Selkirk College