Taylor Norman
Fairfield
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Benefit Authorizer
Social Security Administration, SSA
07.2023 - Current
- Makes final determinations on postadjudicative entitlement to benefits to various SSA programs, and the payment amounts thereof.
- Review and evaluate evidence and apply SSA policies
- Analyze complex information and formulas to effectuate payments or resolve payment discrepancies
- Update or adjust information on established benefits
- Attention to detail and quality is paramount
Driver Trainer
Amazon.com, Inc.
10.2020 - 07.2023
- Trained drivers on safe driving practices and high-quality customer service when delivering packages to homes and other delivery locations.
- Educate Delivery Associates on foundational safety , quality, and productivity aspects of Delivery Associates daily routine.
- Provided support and necessary tools for success by utilizing both classroom and hands on training. As a result, our drivers achieved a 98%(DVIC), Delivery Vehicle Inspection Checklist rate.
- Evaluated performance of assigned personnel and provided corrective actions during training.
- Coordinated, trained, and assisted in the development of 5 of the 7 Driver Trainers currently on site. To date I have trained a total of 7 of 10 Driver Trainers that have taught on our team.
- Implemented and successfully operated 5 remote Driver Trainer facilities and learning centers for staff during the Covid 19 pandemic.
- Utilize Learn and Be Curious by answering all Delivery Associates' questions and finding the answers if you are not sure of the correct response.
- Collaborate with Delivery Service Partners to track training performance and identify retraining and process improvement opportunities.
- Surpassed site standards of 20 Delivery Associates per session by 50% during and through the Covid pandemic when demands on the system spiked. While maintaining safe practices while coaching and developing my peers.
- Worked with multiple departments such as Management, Delivery Service Partners, and Safety. To help fine tune our process and increase productivity from both our Driver Trainers and our Delivery Associates. As a result FICO scores have increased by 10%.
Sortation Associate
Amazon.com
04.2020 - 10.2020
- Receive and prepare inventory for delivery.
- Use technology like smartphones and handheld devices to sort, scan, and prepare shipments.
- View prompts on screens and follow direction for tasks
- Build, wrap, sort, and transport pallets and packages
- Receive truck deliveries.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Maintained high-level work standard achieving 100% accuracy sorting and processing.
- As a part of the dedicated Amazon team at one of the largest sites on the west coast. I supported management efforts to meet and exceed processing of 125k per day.
Sortation Associate
Amazon.com
06.2019 - 04.2020
- Met and exceeded performance goals.
- Accurately picked and staged packages for Amazon delivery partners.
- Consistently performed all work in accordance with safety procedures maintaining a 0% violation record.
- Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Accurately scanned container labels to determine target destinations.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Successfully operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently with 100% safety compliance.
Floor Associate
Skechers, San Francisco
01.2013 - 06.2019
- Providing excellent customer service, while watching the sales floor.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
Education
Bachelor's degree - Kinesiology
University of Nevada-Las Vegas
Las Vegas, NVAssociate of Science -
City College of San Francisco
San Francisco, CASkills
- Passion for serving the public
- Communicate confidently with a diverse audience
- Ability to analyze and solve problems
- Handle workload accurately and expeditiously
- Customer Obsessed
- Team oriented
- Excellent written, verbal communication
- Proficiency in Microsoft Applications
- Gather data and recognize solutions
Timeline
Benefit Authorizer
Social Security Administration, SSA
07.2023 - Current
Driver Trainer
Amazon.com, Inc.
10.2020 - 07.2023
Sortation Associate
Amazon.com
04.2020 - 10.2020
Sortation Associate
Amazon.com
06.2019 - 04.2020
Floor Associate
Skechers, San Francisco
01.2013 - 06.2019
Associate of Science -
City College of San Francisco
Bachelor's degree - Kinesiology
University of Nevada-Las Vegas
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