Taylor Niemans
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and service efficiency at Starbelly Open Kitchen and Lounge. My expertise spans customer service, team collaboration, and multitasking, with a knack for adapting to change and detail-oriented tasks. Achievements include implementing a table rotation system, contributing to a marked improvement in service quality. Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in serving assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Starbelly Open Kitchen and Lounge
04.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Laborer
FortSands Construction
06.2022 - 08.2022
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
Education
Bachelor of Science - Natural Science: Biology And Chemistry
University of Calgary
Calgary, AB05-2028
High School Diploma -
Okotoks Foothills Composite
Okotoks, AB01-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Professional appearance
- Server support
- Guest relations
Languages
English
Native or Bilingual
Certification
ProServe certificate
Timeline
Host
Starbelly Open Kitchen and Lounge
04.2023 - Current
Laborer
FortSands Construction
06.2022 - 08.2022
ProServe certificate
Bachelor of Science - Natural Science: Biology And Chemistry
University of Calgary
High School Diploma -
Okotoks Foothills Composite
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