Taylor Nguyen
Westminster
Summary
Detail-oriented management information systems graduate with seven years in customer service. Proven ability to manage multiple priorities in fast-paced settings while enhancing guest satisfaction and operational efficiency. Seeking an entry-level role in business operations or customer success to leverage expertise and continue professional development.
Overview
6
6
years of professional experience
Work History
Server
Folks Pizzeria
05.2025 - Current
- Delivered exceptional customer service in fast-paced restaurant environment, effectively managing multiple priorities to enhance guest satisfaction.
- Resolved customer concerns professionally, contributing to positive dining experiences and customer retention.
- Collaborated with kitchen and front-of-house staff to streamline daily operations, ensuring timely service and customer satisfaction.
- Adapt quickly during high-volume periods while maintaining attention to detail.
- Processed cash and electronic payments efficiently using POS systems at the register.
Online Media Manager/ Receptionist
1989 Nail Bar
09.2022 - 04.2023
- Created and maintained marketing content across Instagram, Facebook, and other social media platforms.
- Edited promotional photos to boost customer engagement on social media platforms.
- Coordinated appointment scheduling and customer communications to enhance service efficiency.
- Assisted customers in person, by phone, and through social media.
- Maintained organized client records to streamline daily business operations.
Self-Employed Lash Technician
True Beauty Lash Bar
08.2020 - 12.2022
- Operated independent beauty business, scheduling appointments and fostering strong client relationships to enhance customer satisfaction.
- Delivered personalized customer service while building long-term client loyalty.
- Maintained accurate financial records and processed customer payments, ensuring smooth transactions and financial transparency.
- Oversaw inventory management processes to ensure optimal stock levels. and daily business operations independently.
Education
Bachelor of Science - Business Management Information Systems
Cal State Long Beach
Long Beach, CA01-2026
Associate of Arts - Business Administration
Golden West Community College
Huntington Beach, CA01-2024
Skills
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- POS Systems
- Social Media Management
- Customer Service
- Communication
- Organization
- Problem Solving
- Time Management
- Team Collaboration
- Adaptability
Timeline
Server
Folks Pizzeria
05.2025 - Current
Online Media Manager/ Receptionist
1989 Nail Bar
09.2022 - 04.2023
Self-Employed Lash Technician
True Beauty Lash Bar
08.2020 - 12.2022
Bachelor of Science - Business Management Information Systems
Cal State Long Beach
Associate of Arts - Business Administration
Golden West Community College