Taylor Nelson
Calgary,Alberta
Summary
As a Sociology graduate with a Marketing minor, I bring experience in client management and sales. I excel in building strong relationships, thinking strategically, and leading teams. My unique blend of sociological insights and practical skills has consistently enhanced client engagement. I’m excited to apply my background to drive client satisfaction and make an impact on a dynamic team.
Overview
5
5
years of professional experience
Work History
Client Success Manager
The Virtual Gurus
10.2023 - Current
- Managed relationships with 90+ clients, ensuring their continued satisfaction.
- Onboarded new clients and resolved concerns with effective problem-solving strategies.
- Achieved under 2% churn by fostering strong client relationships.
- Averaged $9,500-$10,000 MRR through successful upselling and cross-selling initiatives.
- Led the company's first AI product release, collaborating with executives and marketing team to ensure successful cross-selling.
- Developed and implemented a new company-wide onboarding process for new clients.
Store Manager
Groupe Dynamite
09.2020 - 10.2023
- Awarded top NPS in the country for 2021 and 2022.
- Worked to hire and manage talent acquisition projects to restaff teams district wide.
- Developed employee's skills through targeted KPI's and coaching.
- Reviewed financial performance against budgets, identifying areas for improvement.
- Onboarded new employees by providing company information, and setting expectations.
Assistant Manager
Groupe Dynamite
08.2019 - 09.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Defined clear targets and objectives and communicated to other team members
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Arts - Sociology
Mount Royal University
Calgary, AB04.2023
Skills
- Client Engagement
- Strategic thinker
- Data Analytics
- Business Growth and Retention
- Recruitment and Talent Acquisition
- Project Management
SOFTWARES
- Freshdesk
- HubSpot
- StoreForce
- SalesForce
- Microsoft Office
- Google Suite
Volunteer Experience
- KINDERGARTEN ASSISTANT, Queen Elizabeth Elementary, 2016, Calgary, AB, Completed work experience credits in high school by teaming up with a neighboring Elementary school. In this time I assisted the teacher with grading, leading classroom activities, and assisting with preparing lesson plans.
- TUTOR, Mount Royal University, 2023, Calgary, AB, Assisted fellow students facing challenges in essay writing by instructing them in innovative writing methods.
Languages
English
Native or Bilingual
Timeline
Client Success Manager
The Virtual Gurus
10.2023 - Current
Store Manager
Groupe Dynamite
09.2020 - 10.2023
Assistant Manager
Groupe Dynamite
08.2019 - 09.2020
Bachelor of Arts - Sociology
Mount Royal University
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