Taylor Mullen
Kelowna,BC
Summary
Sales associate with extensive experience in beauty and guest services. Proven track record of enhancing customer satisfaction through effective product demonstrations and strong interpersonal skills. Recognized for reliability and dedication to achieving sales targets in competitive environments.
Overview
5
5
years of professional experience
Work History
Estée Lauder Sales & Brand Ambassador
Estée Lauder
Kelowna, British Columbia
04.2025 - Current
- Acted as a brand ambassador, articulating Estée Lauder’s heritage and luxury standards effectively.
- Provided in-depth skincare and makeup consultations using Estée Lauder’s techniques to build brand loyalty.
- Educated customers on product benefits and application techniques to enhance user experience.
- Leveraged social media platforms to promote products and engage with customers.
- Completed extensive training on skincare technologies and key product features.
Beauty Sales Associate
Sephora
Kelowna, British Columbia
11.2023 - 03.2025
- Consistently exceeded individual and store sales targets.
- Increased average transaction value through strategic cross-selling and upselling high-margin products.
- Delivered product knowledge and demonstrations to elevate customer experience.
- Processed transactions with precision using point-of-sale systems.
Guest Service Manager
Pan Pacific Whistler
Whistler, British Columbia
06.2021 - 04.2023
- Delivered quality customer service through proactive communication and problem resolution.
- Coordinated guest check-ins and check-outs by assigning rooms to maintain operational flow.
- Assisted with recruitment and training of Guest Service staff to improve team performance.
- Executed Front Desk Agent responsibilities, managing switchboards and concierge requests efficiently.
- Utilized OPERA system for effective reservation management.
Education
High School Diploma -
Orangeville District Secondary School
Orangeville, ON06-2015
Some College (No Degree) - Makeup Artistry
MC College
Toronto, ONSkills
- Product demonstrations
- Interpersonal skills
- Social media management
- Upselling techniques
- Problem solving
- Multitasking Abilities
Timeline
Estée Lauder Sales & Brand Ambassador
Estée Lauder
04.2025 - Current
Beauty Sales Associate
Sephora
11.2023 - 03.2025
Guest Service Manager
Pan Pacific Whistler
06.2021 - 04.2023
High School Diploma -
Orangeville District Secondary School
Some College (No Degree) - Makeup Artistry
MC College