Taylor Morrison
Administrative Assistant
Burnaby,BC
Summary
Organized and reliable Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Dermal Laser Centres
North Vancouver
02.2018 - 12.2021
- Greeted and checked patients in a friendly manner while maintaining their confidentiality
- Confirmed appointments 48 hours beforehand to prevent no shows as well as provided re-scheduling if needed to ensure a smooth flowing day
- Conducted pre-injectable consultations to answer and educate any questions or concerns before their appointment to utilize both patient and injector’s length of appointment
- Followed up with clients 24 hours after receiving invasive treatments to maintain client satisfaction and retention
- Attended seminars on behalf of the company to make sure the clinic was up to date with potential new treatments and products for patient satisfaction and convenience
- Created and updated clinic schedules and made adjustments if needed
- Confidently memorized promotional packages
Receptionist
Pure Barre
Vancouver
01.2017 - 07.2018
- Greeted customers, answered calls, and responded to emails in a professional and timely manner
- Scheduled and booked classes, as well as promoted new classes
- Managed inventory and ensured studio supplies were fully stocked with products daily
- Confirmed appointments and made adjustments where needed
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
Administrative Assistant/Automotive Service Advisor
North Shore Acura
North Vancouver
06.2015 - 02.2017
- Advised customers on different service options and determined the proper diagnoses for their specific needs
- Answered multi-line phone system, routing calls, delivered messages to staff and greeted visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Received and sorted incoming mail and packages to record, dispatch or distribute to the correct recipient.
- Executed record filing system to improve document organization and management.
Sales Associate
BCBG Max Aria
Vancouver
01.2013 - 07.2015
- Greeted, approached and provided quality service by determining client's specific needs
- Opened and closed store location, with the included responsibility of cashing out and handling daily bank deposits
- Continuously achieved top sales within the region and built a regular clientele by constantly following up and assuring customer satisfaction
- Maintained a pleasant atmosphere by regularly organizing, stocking and tidying the sales area
- Managed front of house inventory, while determining which products were to be replenished daily
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
Education
High School Diploma -
Saint Thomas Aquinas Secondary
Allergen MD Codes Certification - Medical Aesthetics
Allergen MD Codes Training Program
Vancouver, BC 02.2019 - 02.2019
Global Makeup Diploma - Beauty And Special FX
Blanche MacDonald Center
Vancouver, BC 01.2015 - 12.2015
Skills
Office administration
Administrative support
Patient Scheduling
Records management
Multi-line Telephone Systems
Invoice Processing
Filing and data archiving
Timeline
Allergen MD Codes Certification - Medical Aesthetics
Allergen MD Codes Training Program
02.2019 - 02.2019
Administrative Assistant
Dermal Laser Centres
02.2018 - 12.2021
Receptionist
Pure Barre
01.2017 - 07.2018
Administrative Assistant/Automotive Service Advisor
North Shore Acura
06.2015 - 02.2017
Global Makeup Diploma - Beauty And Special FX
Blanche MacDonald Center
01.2015 - 12.2015
Sales Associate
BCBG Max Aria
01.2013 - 07.2015
High School Diploma -
Saint Thomas Aquinas Secondary