Taylor Morgan
Edmonton,AB
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Planet Beach Spray & Spa
08.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Scheduled clients based on the number of beds and booths with consideration of walk-in averages.
- Maintained a clean and stocked front counter area.
- Maintained a calm demeanour and professionally managed issues in busy, high-stress situations with at least 50 + customers a day.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Permant Supportuve Housing Case Manager
Northreach Society
09.2018 - 11.2020
- Developed positive relationships with clients to foster communication and encourage involvement for individual growth.
- Remained alert to problems or health issues of clients and competently responded.
- Provided de-escalation skills in crisis situations to diffuse tensions and prevent violence.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Accomplished multiple tasks within established timeframes.
Sales Associate
La Vie En Rose
08.2015 - 09.2018
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Psychology
MacEwan University
Edmonton, AB07.2026
Skills
- Multi-tasking strength
- Problem-solving skills
- Conflict resolution
- Adaptable and Flexible
- Teamwork and Collaboration
- Excellent people skills
- Documentation abilities
- Customer Service
Certification
- Mental Health First Aid- 2019
Additional Information
Chelsey Rothwell
+1 (780) 978-5848
Rebecca Rodgers
1 (780) 991 0336
Timeline
Sales Associate
Planet Beach Spray & Spa
08.2021 - Current
Permant Supportuve Housing Case Manager
Northreach Society
09.2018 - 11.2020
Sales Associate
La Vie En Rose
08.2015 - 09.2018
Bachelor of Arts - Psychology
MacEwan University
- Mental Health First Aid- 2019
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