Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Taylor Morel

Ottawa,ON

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

LF3 Fitness
11.2020 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Security Guard

DREAMMIND
06.2023 - 09.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Fitness Consultant

Lifetime Athletic Club
09.2017 - 12.2020
  • Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
  • Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
  • Prepared and inspected course equipment to verify safety and cleanliness before classes.
  • Provided client assessments to assess health goals.
  • Drafted program policies and procedures with client input to maintain safety and prevent conflict.

Personal Trainer

GoodLife Fitness
07.2013 - 09.2017
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

Bartender/Food Server

Montana's Cookhouse
05.2013 - 09.2017
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bachelor of Science - Kinesiology

University of Western Ontario
London, ON
05.2013

High School Diploma -

Carleton Place High School
Carleton Place, ON
06.2009

Skills

  • Contract Negotiations
  • Customer Retention
  • Account Management
  • Customer Relationship Management
  • Schedule Management
  • Process Automation

Accomplishments

  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.

Languages

English
Full Professional

Certification

  • Smart Serve - May 2013
  • Ontario Security Guard License- May 2023
  • First Aid and CPR Training- December 2022
  • DTS Level 1- October 2016

Timeline

Security Guard

DREAMMIND
06.2023 - 09.2023

General Manager

LF3 Fitness
11.2020 - Current

Fitness Consultant

Lifetime Athletic Club
09.2017 - 12.2020

Personal Trainer

GoodLife Fitness
07.2013 - 09.2017

Bartender/Food Server

Montana's Cookhouse
05.2013 - 09.2017

Bachelor of Science - Kinesiology

University of Western Ontario

High School Diploma -

Carleton Place High School

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Taylor Morel