Taylor Millett
Kelowna,BC
Summary
Experienced hospitality and childcare professional skilled in customer management and team collaboration. Enhance guest experiences through effective communication and conflict resolution. Proficient in inventory management and emergency first aid, ensuring safety in fast-paced environments. Foster trust and connection while guiding children and coworkers, contributing positively to team dynamics.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Server
Habibi Tapas and Grill
Kelowna
05.2026 - 08.2026
- Greet customers with a positive attitude, seat customers, take table orders
- Prepared and served drinks tailored to customer preferences.
- Prepared beverages based on customer preferences while maintaining communication with staff and kitchen under pressure.
- Coordinated with staff and kitchen to ensure smooth operations.
- Performed duties under pressure while maintaining high standards of service.
Manager/Caregiver
Cloud Nine Childcare Centre
Kelowna
09.2020 - 06.2026
- Managed a group of 24 children in a daycare setting emphasizing safety and effective management at outdoor venues.
- Fostered relationships with children to enhance personal growth and developmental outcomes.
- Provided tailored support for children with autism, ADHD, global developmental disorders, and type 1 diabetes to meet individual needs.
- Created a safe, playful environment promoting engagement and exploration.
- Developed monthly calendars to enhance learning experiences through structured activities.
- Implemented safety measures during outdoor activities to protect children.
- Updated parents on children's behaviors and progress to strengthen family engagement.
- Ensured accurate maintenance of the daycare and kept up to date files for licensing compliance.
Banquet Server
Delta Grand Hotel
Kelowna
01.2018 - 03.2020
- Executed fine dining service for events, ensuring high guest satisfaction while accommodating over 300 attendees.
- Delivered prompt, friendly service, enhancing guest experience during banquets and catered events.
- Served food and beverages to guests during diverse events.
- Assisted guests with inquiries and special requests during service.
- Prepared and replenished buffet stations during events.
- Maintained cleanliness of dining areas, contributing to a welcoming atmosphere during multiple events.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Set up and arranged banquet tables per event specifications.
- Set up stations for serving meals according to established guidelines.
Cafe Manager
Num-Ti-Jah Lodge
Lake Louise, Alberta
05.2016 - 10.2017
- Oversaw daily operations and staff scheduling for busy lodge café, enhancing workflow during peak service times.
- Supervised day-to-day café operations, ensuring efficiency and quality standards were consistently met.
- Implemented efficient workflows to optimize operations during peak hours.
- Collaborated with kitchen staff for timely food service and adherence to quality standards.
- Monitored inventory levels and ordered café supplies to ensure product availability and minimize shortages.
- Ensured compliance with health and safety regulations in food handling practices.
- Counted register drawers and reconciled daily sales, promptly resolving discrepancies to maintain financial accuracy.
Education
Highschool Degree with Honours -
Peterborough Collegiate Vocational School
Peterborough, ON01-2009
Skills
- Customer Experience: Guest relationship building, upselling, conflict resolution, and hospitality excellence
- Teamwork: Front-of-House (FOH) and Back-of-House (BOH) coordination, staff training, and team collaboration
- Mixology techniques
- Technology: POS systems (eg Touch Bistro) and cash register operation
- Inventory management
- Problem solving
- Conflict resolution
- Creative thinking
- First aid and CPR certification
- Child behavior management
- Child development expertise
- Customer management
- Team collaboration
Certification
R.A-Responsible Adult Emergency First Aid, Serving It Right
Languages
Spanish
Limited
Affiliations
- Actress in Local Theatre Companies, Vocal Vixen Cabaret Performer, Singer Songwriter, Writer and Performer in the Sketch Comedy group "Sketch Us If You Can"
Timeline
Server
Habibi Tapas and Grill
05.2026 - 08.2026
Manager/Caregiver
Cloud Nine Childcare Centre
09.2020 - 06.2026
Banquet Server
Delta Grand Hotel
01.2018 - 03.2020
Cafe Manager
Num-Ti-Jah Lodge
05.2016 - 10.2017
Highschool Degree with Honours -
Peterborough Collegiate Vocational School