Taylor Miller
Cherry Valley,Ontario
Summary
To utilize my Bachelor of Commerce Hospitality and Tourism Management degree obtained at the University of Guelph and the experience and knowledge gained from various summer and seasonal employment positions to expand my expertise and obtain full-time, year-round employment within Prince Edward County.
Hardworking and passionate job seeker with strong organizational skills eager to secure the Program Co-Ordinator position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
The County Cider Company
2023.03 - Current
- Conducted interviews, hired, and trained new staff
- Led orientation and health and safety training for all staff
- Created schedules, improved inventory tracking procedures and kept monthly inventory, processed invoices, ordered and organized merchandise, set up displays
- Tracked and balanced daily cash and P.O.S reports and maintained a consistent cash float
- Responded to customer enquiries, complaints and compliments in an effective and timely manner
- Resolved P.O.S machine and internet problems on a regular basis including creating solutions for operating during power outages.
Retail Attendant
The County Cider Company
2022.03 - 2023.03
- Delivered engaging and informative cider tasting to customers
- Processed sales transactions, operated Moneris P.O.S machine
- Engaged with customers by answering questions and providing information on the cidery, and general tourist information on Prince Edward County
- Maintained stock of retail items, organized displays and ensured all spaces were clean.
Park Ambassador
Sandbanks Provincial Park
2021.09 - 2021.10
- Managed the social media accounts for Sandbanks Provincial Park including Twitter, Instagram and Facebook
- Created engaging informational posts weekly
- Responded to questions in a timely manner and provided information on the park and the county
- Practiced problem solving skills to effectively respond to difficult questions and comments.
Gate Attendant
Sandbanks Provincial Park
2020.06 - 2021.10
- Registered campers upon arrival, processed reservations, sold day use permits to visitors using Everest computer software
- Processed payments using point of sale terminals, credit cards or cash
- Provided information on park services and facilities, as well as tourist attractions within the County
- Provided good public relations answering questions, resolving any visitor or camper concerns or issues within my ability
- Answered phones, radio calls, emergency phone, assisted as required in traffic control and missing children
- Worked in a fast-paced environment providing good customer service
- Worked as a team to maintain main gate operations, also worked independently at West Lake Gate House, on midnight shifts and during the fall operations
- Ensured the gate house was maintained in clean condition and completed daily inventory of supplies to confirm sufficient stock.
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
Maintenance Cleaner
Sandbanks Provincial Park
2019.06 - 2019.09
- Cleaned 10 comfort stations twice daily ensuring the facilities were thoroughly cleaned and well stocked for our visitors
- Provided information on our services, facilities, and local attractions by answering questions daily
- Assisted with other maintenance duties as requested.
Charcutier
The Miller House
2018.05 - 2018.09
- Prepared charcuterie food orders in accordance with company standards and requirements
- Adhered to all regulatory standards regarding safe and sanitary food prep
- Kept stations clean, stocked and ready for use to maximize productivity
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
Cashier
Currah’s Park Store and Restaurant
2015.07 - 2017.07
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Assisted with health and safety inspections
- Stocked supplies and maintained a clean work area
- Worked closely with front line staff to assist customers.
Cooperative Education Work Placement
Sandbanks Provincial Park
2017.02 - 2017.06
- Worked in the park office, organized files and answered phone calls, greeted the public
- Updated material safety data sheets
- Organized storage room and filing system.
Cooperative Education Work Placement
Royal LePage Pro Alliance Realty
2015.09 - 2016.01
- Worked in the realtor’s office managing realtor’s websites, updated Kijiji listings and organized files
- Mailed advertisement letters monthly, organized contact information for realtor.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Commerce Hospitality and Tourism Management -
University of Guelph
Guelph, Ontario12.2021
Ontario SecondarySchool Certificate -
Nicholson Catholic College
Belleville, Ontario06.2017
Skills
- Operations Management
- Customer Relations
- Staff Scheduling
- Retail Merchandising
- Teamwork and Collaboration
- Team Leadership
Certification
- Emergency First Aid and CPR, 06/01/23
- Smart Serve,2018 and 2023
- Leadership Development Workshop, 10/01/22
- Health & Safety & WHMIS, 2019 / 2020
- Respect in the Workplace, 2019 / 2020
- Valid MTO G class Drivers License, 12/01/19
- Pleasure Craft Operator card, 09/01/09
Volunteer Experience
- Sandbanks Fall Getaway Fun Run – 2003-2019
- The County Marathon – 2003-2016
- Friends of Sandbanks Family Day- 2014
References
References available upon request.
Timeline
Retail Operations Manager
The County Cider Company
2023.03 - Current
Retail Attendant
The County Cider Company
2022.03 - 2023.03
Park Ambassador
Sandbanks Provincial Park
2021.09 - 2021.10
Gate Attendant
Sandbanks Provincial Park
2020.06 - 2021.10
Maintenance Cleaner
Sandbanks Provincial Park
2019.06 - 2019.09
Charcutier
The Miller House
2018.05 - 2018.09
Cooperative Education Work Placement
Sandbanks Provincial Park
2017.02 - 2017.06
Cooperative Education Work Placement
Royal LePage Pro Alliance Realty
2015.09 - 2016.01
Cashier
Currah’s Park Store and Restaurant
2015.07 - 2017.07
Bachelor of Commerce Hospitality and Tourism Management -
University of Guelph
Ontario SecondarySchool Certificate -
Nicholson Catholic College
- Emergency First Aid and CPR, 06/01/23
- Smart Serve,2018 and 2023
- Leadership Development Workshop, 10/01/22
- Health & Safety & WHMIS, 2019 / 2020
- Respect in the Workplace, 2019 / 2020
- Valid MTO G class Drivers License, 12/01/19
- Pleasure Craft Operator card, 09/01/09
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