Taylor Menger
Calgary,AB
Summary
Highly-motivated, with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
9
9
years of professional experience
Work History
Assistant Manager/ Treatment Coordinator
Smile Dental Centre
08.2018 - 06.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff of 10.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Dental Office Administrator
Fenworth Dental
03.2018 - 08.2018
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Completed patient referrals to other medical specialists.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Retail Sales Associate
White House Black Market
10.2017 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
Customer Service Representative
A. Raymond Tinnerman
05.2014 - 12.2016
- Enter purchase orders into CMS
- Prepare orders to ship daily
- Back up shipping department when needed
- Create customs documents
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Accounting Intern
A. Raymond Tinnerman
05.2014 - 09.2014
- Paid invoices in CMS and SAP
- Assisted with month-end closing and reporting duties.
- Prepared journal entries
Education
Diploma - Dental Office Administration
Niagara College
Welland, ON04.2018
Business Accounting Program
Georgian College of Applied Arts And Technology
Barrie, ON04.2013
High School Diploma -
Lakeshore Catholic High School
Port Colborne, ON2011
Skills
- Trained on Dentrix, Paradigm, Abledent and Cleardent
- Trained on CMS and SAP
- Capable of using Microsoft Excel, Access, and Powerpoint
- Treatment Coordination
- Able to do sterilization for a dental clinic
- Level 1 Chairside Dental Assisting
- Extensive training in IPAC and Infection Control
- Health and Safety Officer
Timeline
Assistant Manager/ Treatment Coordinator
Smile Dental Centre
08.2018 - 06.2023
Dental Office Administrator
Fenworth Dental
03.2018 - 08.2018
Retail Sales Associate
White House Black Market
10.2017 - 05.2018
Customer Service Representative
A. Raymond Tinnerman
05.2014 - 12.2016
Accounting Intern
A. Raymond Tinnerman
05.2014 - 09.2014
Diploma - Dental Office Administration
Niagara College
Business Accounting Program
Georgian College of Applied Arts And Technology
High School Diploma -
Lakeshore Catholic High School
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