Taylor Meier
Peterborough,ON
Summary
Professional support specialist with proven track record of facilitating smooth operations in dynamic environments. Adept at leveraging strong organizational skills, effective communication, and problem-solving abilities to enhance team productivity and client satisfaction. Known for reliability and adaptability, ensuring seamless integration with evolving workplace demands. Skilled in administrative tasks, customer service, and conflict resolution, consistently driving positive results.
Overview
10
10
years of professional experience
Work History
Support Staff
Above and Beyond Addiction Services
10.2024 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Worked effectively in fast-paced environments.
- Provided crisis intervention services when necessary, quickly responding to emergencies and connecting clients with appropriate resources.
Sales Associate
Softmoc Shoes
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Lead Overnight Support Worker
One City PTBO
01.2024 - 10.2024
- Established an efficient system for distributing donated food items to clients while minimizing waste.
- Addressed client behavioral issues calmly and professionally using de-escalation techniques as needed.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process for 45 guests, effectively assessing new clients' needs and determining appropriate resources.
- Applied harm reduction strategies where appropriate to minimize negative consequences associated with drug use while encouraging healthier choices moving forward.
- Applied harm reduction strategies where appropriate to minimize negative consequences associated with drug use while encouraging healthier choices moving forward.
- Promoted harm reduction principles within the context of substance abuse treatment programs.
- Implemented harm reduction strategies when working with clients engaged in high-risk behaviors, prioritizing safety without judgment or stigma attached.
Courier/Truck Driver
DLM Trucking
05.2015 - 10.2023
- Complete pre and post trip safety inspections, recording and reporting any defects and malfunctions
- Provide safe and secure loading methods to avoid damaging goods
- Work overnight shifts
- Update all necessary paperwork using neat and legible handwriting
- Communicate customer complaints, requests and feedback to company management
- Operate forklift to load and unload freight from truck/trailer
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Education
Community & Developmental Service Worker -
Oxford College of Business, Arts and Technology
Criminal Psychology Certificate -
Fleming College
Skills
- Advocacy and networking skills
- Motivated and detail oriented
- Personable and professional demeanor
- Non-judgemental and positive attitude
- Good listening skills
- Excellent communication skills
- Interpersonal skills
- Team-building skills
- Life experience and language skills
- Compassion
- Ability to empathize
- Ability to interpret data
- Ability to analyze data
- Ability to present data
- Researching skills
- Ability to write reports
- Case management skills
- Support services
- Microsoft office
- Telephone assistance
References
Available upon request
Additional training and certificates
- Community & Developmental Service Worker
- First Aid and CPR
- Non-violent Crisis Intervention
- WHMIS
- Harm Reduction
Timeline
Support Staff
Above and Beyond Addiction Services
10.2024 - Current
Sales Associate
Softmoc Shoes
09.2024 - Current
Lead Overnight Support Worker
One City PTBO
01.2024 - 10.2024
Courier/Truck Driver
DLM Trucking
05.2015 - 10.2023
Community & Developmental Service Worker -
Oxford College of Business, Arts and Technology
Criminal Psychology Certificate -
Fleming College
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