Taylor McKellar

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Provide assistance to clients in-store and online
• Prepare merchandise for sales floor, organize shelves and racks to maintain store visual appeal
• Manage overstock and ensure inventory is correct
• Manage Social Media and create original content to ensure it fits with overall feed and store theme
• Engage with customers to build rapport and loyalty
• Process product returns and assisted customers with other selections

• Assist Studio Directors with competition registration and entries for three events within Canada and Mexico.
• Managed client accounts and payments for multiple clients.
• Responsible for event activation and main contact during competition and operation management.
• Media creation and management for social accounts - Artists Emerge, Represent Dance & Dancers Paradise Street Dance Competitions.

Seasonal Event and Bar Staff for medium to large scale events in Vancouver and Lower Mainland.

• Bar Lead for Honda Civic Festival of Lights in high-end Private Cabana Lounge.
• Brand representative for private events and activations.

• Offered product samples, converse with wide range of clientele
• Managed bar for private events and functions
• Ensured customers were greeted in a friendly demeanor and served in a timely manner while providing excellent customer service
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

• Screened all visitors and directed to the correct class and studio location
• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
• Maintained registration and confirmed schedules, communicated with clients and updated client records
• Managed Office duties and first point of contact for clientele.

• Maintained clean dining room, lobby and service areas at all times
• Displayed enthusiasm and knowledge about the restaurant's menu and products
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits

• Bussed, cleared, cleaned and set tables in a quiet and efficient manner
• Maintained complete knowledge of restaurant menu, including daily specials
• Delivered quality service by providing a warm and welcoming environment