Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Full Time Operations Consultant/Beauty Advisor
Sephora
04.2019 - 09.2023
Improved operational efficiency by analyzing processes and implementing strategic changes.
Assisted in training and leading diverse teams and fostered a positive working environment.
Implemented continuous improvement strategies that led to significant enhancements in overall productivity levels.
Providing excellent customer service by promptly answering client inquiries.
Part Time Warehouse Associate
Marshalls
06.2016 - 04.2019
Former member of the Joint Health and Safety Committee for TJX Canada
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Certificate in Applied Business Technology -
University of The Fraser Valley
Abbotsford, BC
06.2021
Yale Secondary School
Abbotsford, BC
06.2018
Skills
Customer Relationships
Project Management
Loss Prevention
Operations Oversight
Organizational Skills
Visual Merchandising
Customer Service
Strategic Selling
References
Shaylene Tambosso, Former Supervisor, 604-751-4941, shaylenewilkins@live.ca
Crystal Sloan, Direct Supervisor, 778-982-1868, petitrockets@gmail.com