Taylor Mason
Elmsdale,Canada
Summary
Highly organized and detail-oriented office manager with extensive experience providing exceptional administrative and clinical support for busy offices. Proficient in medical terminology, scheduling appointments, collecting and entering data, Billing and account receivables and handling inquiries. Solid understanding of HIPAA regulations and insurance verification processes. Dedicated to optimizing office efficiency and providing exemplary customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager/Senior Human Resources Manager
Classic Physiotherapy & Work Rehabiliation Centers
08.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated multidisciplinary care team meetings to discuss complex cases requiring collaborative input from various specialists for optimal treatment plans.
- Contacted Workers Compensation & private insurance for approval for clients.
Continuing Care Assistant
Magnolia Continuing Care Center
09.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Administrative Assistant
Atlantic Massage Therapy Clinic
05.2020 - 12.2023
- Answered incoming calls from patients regarding appointments or general inquiries about health care services provided
- Provided administrative support to medical staff and patients, including scheduling appointments, managing patient records, and answering telephone inquiries
- Verified insurance coverage for services rendered by providing accurate information to billing department/direct billing insurance companies
- Processed payments accurately utilizing an electronic payment system
- Prepared new patient charts by charting and copying and completing medical documents
Supply Technician
Nova Scotia Health Authority
10.2019 - 04.2023
- Purchasing and acquisitioning of supplies, equipment, instruments while following proper inventory control
- Dealing directly with Vendors, Purchasing department, Clinicians and management
- Transfer equipment to Biomed for repairs
- Knowledge/use of SAP system
- Documented shipment details to maintain records and data
- Developed and implemented procedures for efficient supply ordering, storage, distribution and utilization
- Conducted regular audits of inventory levels in order to identify discrepancies or irregularities in stock counts
- Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
- Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
Pharmacy Assistant
The Medicine Shoppe
07.2020 - 07.2021
- Performed cashier duties such as accepting payments, issuing receipts, and balancing daily transactions
- Utilized communication skills to effectively interact with patients, pharmacists, doctors, nurses, insurance companies and other medical personnel
- Prepared IV admixtures following established guidelines for safe compounding practices
- Followed up with insurance companies for reimbursement of claims submitted by the pharmacy
- Compounded, packaged and labeled pharmaceutical products, under direction of pharmacist
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
Education
Completed Coursework Towards Continuing Care Assistant Program (Honors) -
CBBC Career College
Dartmouth, Nova Scotia06.2023
High School - undefined
Millwood High School
06.2012
Skills
- Healthcare ethics
- Time management
- Billing
- Patient assessment
- Payroll processing
- Organizational skills
- Account reconciliation
- Privacy and confidentiality
- Medical terminology knowledge
Certification
- Continuing Care Assistant Certification
- WHMIS –09/2022
- LEAP Palliative Care Course
- PACE training
- First Aid and CPR –10/2022
- Basic Food Safety Course-12/2022
- Dementia: Understanding the Journey
- U-First Training
Languages
English
Native or Bilingual
Timeline
Office Manager/Senior Human Resources Manager
Classic Physiotherapy & Work Rehabiliation Centers
08.2024 - Current
Continuing Care Assistant
Magnolia Continuing Care Center
09.2021 - Current
Pharmacy Assistant
The Medicine Shoppe
07.2020 - 07.2021
Administrative Assistant
Atlantic Massage Therapy Clinic
05.2020 - 12.2023
Supply Technician
Nova Scotia Health Authority
10.2019 - 04.2023
High School - undefined
Millwood High School
Completed Coursework Towards Continuing Care Assistant Program (Honors) -
CBBC Career College
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