Taylor Marsitto
Escondido,CA
Summary
Dedicated veterinary professional with 10 years of experience across client services, team leadership, and clinical support roles. Currently serving as Lead Nurse at Mohnacky Animal Hospital, with proven track record of enhancing workflow efficiency, supporting staff development, and delivering exceptional client and patient care. Strong background in operations, communication and problem-solving. Seeking a executive director role to utilize leadership experience and comprehensive practice knowledge to support a thriving, high-quality veterinary team.
Overview
14
14
years of professional experience
Work History
Lead Nurse
Mohnacky Animal Hospital
10.2021 - Current
- Oversee daily medical support team operations, offering leadership and guidance to nursing staff.
- Assist with scheduling, and continuous staff training to maintain efficiency and consistency.
- Collaborate closely with veterinarians and management to ensure seamless patient flow and high quality care.
- Support development and enforcement of medical protocols, safety procedures, and compliance standards.
- Manage inventory
- Engage with clients through communication education, and problem-solving to support a positive experience.
- Maintained accurate medical records and assisted with workflow improvements.
- Supported reception and client service functions as needed to ensure smooth operations.
Customer Service Representative
Pearson Animal Hospital
06.2019 - 09.2021
- Managed front desk operations including scheduling, client communication and financial transactions.
- Educated clients on hospital procedures and ensured a professional, welcoming environment.
- Assisted in resolving client concerns and supported daily administrative functions.
Customer Service Lead
VCA Mission Animal and Bird Hospital
09.2015 - 06.2019
- Led reception team in delivering exceptional client service in a high-volume, multi doctor hospital.
- Oversaw scheduling, intake, phone management, and client communication.
- Supported training and quality control for new reception team members.
- Assisted with operational coordination between departments.
Assistant Store Manager
DD's Discounts
09.2011 - 09.2015
- Managed daily retail operations for a high traffic store environment.
- Supervised team members, delegated tasks, and coordinated scheduling,
- Maintained inventory accuracy, merchandising, and customer satisfaction standards.
- Developed leadership, employee coaching and conflict management skills foundational to future management roles.
Education
High School Diploma -
Rancho Buena Vista High School
Vista06.2011
Skills
- Veterinary Practice Operations
- Staff leadership and training
- Scheduling and workflow management
- Client experience and conflict resolution
- Inventory control
- Compliance and safety protocols
- Cross Departmental communication
- Multi-role fast paced environment adaptability
Timeline
Lead Nurse
Mohnacky Animal Hospital
10.2021 - Current
Customer Service Representative
Pearson Animal Hospital
06.2019 - 09.2021
Customer Service Lead
VCA Mission Animal and Bird Hospital
09.2015 - 06.2019
Assistant Store Manager
DD's Discounts
09.2011 - 09.2015
High School Diploma -
Rancho Buena Vista High School