Taylor Marsitto
Escondido
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
10
10
years of professional experience
Work History
Lead Nurse
Mohncky Animal Hospital
Escondido
09.2021 - Current
- Resolved conflicts between staff members while ensuring positive morale among personnel.
- Maintained accurate records of patient medical histories as well as treatments administered or medications prescribed.
- Provided emotional support to patients and their families during difficult times.
- Conducted performance appraisals for subordinate nurses and provided feedback on their professional development.
- Supervised daily operations within the department, including staffing schedules, equipment maintenance, budgeting and inventory control.
- Collaborated with physicians regarding diagnosis, treatment plans and medication orders for patients.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Customer Service Representative
Pearson Animal Hospital
San Marcos
07.2019 - 08.2021
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Lead Customer Service Representative
VCA Hospitals
Oceanside
09.2015 - 07.2019
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Trained new employees on company customer service policies and service level standards.
- Maintained up-to-date knowledge of company products and services.
- Developed strategies to improve the overall quality of customer experience.
- Monitored team performance metrics and identified areas for improvement.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA06-2011
Skills
- Patient care
- Medication management
- Electronic health records
- Staff supervision
- Conflict resolution
- Emergency response
- Customer service
Timeline
Lead Nurse
Mohncky Animal Hospital
09.2021 - Current
Customer Service Representative
Pearson Animal Hospital
07.2019 - 08.2021
Lead Customer Service Representative
VCA Hospitals
09.2015 - 07.2019
High School Diploma -
Rancho Buena Vista High School