Hi, I’m
Taylor MacKinnon
St. Albert,AB
"Success lies in the ability to embrace new challenges and grow beyond your comfort zone."
Taylor MacKinnon
Overview
11
years of professional experience
Summary
Dynamic and versatile professional with a robust management, marketing, public relations, and customer service background. Holds a Molecular and Cellular Biology degree, blending scientific expertise with strong business acumen and communication skills. Demonstrated ability to adapt and excel in new roles, driving effective organizational strategies and enhancing customer experiences.
Skills
- Flexible and Adaptable
- Customer Service
- Accounts Receivable
- Collaboration
- Conflict Resolution
- Attention to Detail
- Active Listening
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Customer and client relations
- Professional Demeanour
- Organization skills
- Project planning
Work History
Pursuit Of Motion Physiotherapy
Manager of Marking and Public Relations
06.2023 - Current
Job overview
- Organized community engagement initiatives, leading cross-functional teams in planning, execution, and evaluation of projects aimed at promoting health awareness aimed at athletes and dental practitioners, supporting local charities such as Cheryl's Run for Aplastic Anemia, and enhancing community well-being
- Utilized strong interpersonal and communication skills to effectively engage with diverse stakeholders, including patients, healthcare professionals, and business partners
- Established and nurtured strategic partnerships with multiple businesses such as dental and orthodontic clinics, multiple sports clinics, and sporting events such as Mâmawâyâwin (Beach Volleyball) Charity Tournament and Alberta Special Olympics
- Demonstrated adaptability and versatility by seamlessly transitioning
between roles within clinic, including front desk duties, administrative tasks, accounts receivable, and temporary fill-in management positions, ensuring smooth clinic operations and continuity of patient care - Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality
service delivery - Provided leadership and support to clinic staff during periods of management absence, overseeing daily operations and maintaining high standards of service delivery and patient satisfaction
ThermoFisher Scientific
Products Packer
05.2017 - 05.2022
Job overview
- Marked and labeled containers with accurate shipping information to prevent delays
- Accomplished production goals by working with speed and accuracy to meet shipping deadlines
- Reviewed packing slips and other documentation to box requested items for shipment properly
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling
- Conducted packaging consistent with Workplace Hazardous Materials Information System (WHMIS) and Transportation of Dangerous Goods (TDG)
- Inspected outgoing shipments to maintain effective quality assurance standards
- Promoted workplace safety and production efficiency by keeping workplaces clean, organized, and free of hazards
- Maintained energy and enthusiasm in fast-paced environment.
Cactus Club Cafe West Edmonton Mall
Hostess
04.2016 - 05.2017
Job overview
- Conflict resolution with disgruntled customers
- Stayed abreast of server responsibility and table turnover to make quick decisions about seating locations
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Monitored dining areas to assess server capacity and estimate wait times
- Answered customers' questions about hours, seating, current wait times and other information
- Greeted guests and gathered information to seat groups or place on waitlist
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered phone calls to take orders, give information and document reservations
F.C. Edmonton, NASL
Supervisor
04.2015 - 11.2015
Job overview
- Set up and take down crew
- Host V.I.P tent
- Stretcher Bearer
- Supervise children during games
Kaidian Custom Built Homes Inc
Construction Clean up
04.2013 - 04.2013
Job overview
- Construction clean up
- Preparation for renovations volunteerism
Education
MacEwan UniversityEdmonton, AB
Bachelor of Science from Molecular And Cellular Biology
11.2023
Work Preference
Work Type
Full TimeImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsTimeline
Manager of Marking and Public Relations
Pursuit Of Motion Physiotherapy
06.2023 - Current
Products Packer
ThermoFisher Scientific
05.2017 - 05.2022
Hostess
Cactus Club Cafe West Edmonton Mall
04.2016 - 05.2017
Supervisor
F.C. Edmonton, NASL
04.2015 - 11.2015
Construction Clean up
Kaidian Custom Built Homes Inc
04.2013 - 04.2013
MacEwan University
Bachelor of Science from Molecular And Cellular Biology
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