Taylor Lyons
Mississauga,ON
Overview
6
6
years of professional experience
1
1
Certification
Work History
Founder
Giving Back Canada Ltd.
01.2018 - Current
- Founder of a Non-Profit in the GTA, helping struggling families fight food insecurity
- Established long-term partnerships with key industry players, contributing to an increased market presence
- Spearheaded marketing initiatives that effectively communicated brand value propositions, resulting in higher customer acquisition rates
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability
- Delivered exceptional customer service by addressing family concerns promptly and effectively resolving issues
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company
- Facilitated seamless travel arrangements for volunteers and donors, to and from events
- Collaborated with internal team and external donors/stakeholders to schedule meetings, interviews, and donor engagements, maintaining professionalism and diplomacy in all interactions
- Raised over $150,000, helping families struggling during the holiday seasons
- Organized and managed various events throughout Toronto and the GTA, managing over 50 volunteers
Owner
Dream Day Decor & Party Rentals
01.2021 - 01.2023
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Oversaw all daily operations, ensuring all tasks were completed accurately and efficiently
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Orchestrated seamless event experiences by overseeing the coordination of rental logistics, attendees, and ensuring timely delivery, setup, and breakdown
Customer Service Manager
Teknaform Inc
09.2018 - 08.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies
- Developed strategic relationships with key clients, ensuring their needs were met consistently and promptly
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts
- Facilitated clear communication between departments, ensuring seamless flow of customer service
Education
Bachelor of Arts - Children Studies
York University
Toronto, ON01.2016
French Intermediate Certificate - French
York University
Toronto01.2016
Skills
- Exceptional verbal and written communication skills in both one-on-one and group settings
- Compulsive leader with a compelling drive for excellence, evidenced by a successful provincial soccer career at York University
- Well-versed in KYC principles, and understanding the needs of clients
- Highly competent with complex calendar scheduling and organizing daily tasks
- Strong reputation with building and maintaining lasting client relationships
- Thrives under pressure and in fast-paced work environments
- Excellent multitasking abilities, managing multiple responsibilities simultaneously
- Strong problem-solving skills with a track record of finding effective solutions
- Forward-thinking mindset, always seeking innovative ways to accomplish tasks efficiently
- Proficient with technological software, including Microsoft Office Suite and Google Suite, QuickBooks
Certification
- French Intermediate Certificate
Accomplishments
- Alumni Top 30 Under 30 for Top Changemakers
- All-Star Canadian Varsity Soccer Athlete at York University
- Etobicoke Community Recognition Award by MP Yvan Baker
Languages
English
Native or Bilingual
French
Professional Working
References
References available upon request.
Timeline
Owner
Dream Day Decor & Party Rentals
01.2021 - 01.2023
Customer Service Manager
Teknaform Inc
09.2018 - 08.2021
Founder
Giving Back Canada Ltd.
01.2018 - Current
Bachelor of Arts - Children Studies
York University
French Intermediate Certificate - French
York University
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