Taylor Lunde
Langley,BC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Founder & Creative Director/Lead Event Planner
Social Calendar Events
06.2018 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed large teams including internal staff as well as outside vendors to ensure smooth event setup and execution.
- Draft and manage communication across platforms; including marketing materials and content generation
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
- Monitored and tracked progress of projects using project management software.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Negotiated contracts with vendors, securing competitive pricing and favorable terms for the client.
- Streamlined communication channels for enhanced collaboration between vendors during the planning stages of projects.
- Established budgetary controls for projects, monitoring expenses closely to prevent overspending.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Track and reconcile financial statements including expense information
Catering and Group Sales Manager
The Wedgewood Hotel
07.2015 - 06.2018
- Increased group sales revenue 300% by implementing strategic marketing initiatives and leading a high-performing sales strategy.
- Created and implemented structure within the department while aligning with the owner on overall vision.
- Represented the hotel and its owner during wine and dine events within the Relais & Chateaux community as well as other marketing events.
- Created and implemented structure within the department while aligning with the owner on overall vision.
- Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
- Presented on growth at monthly department head meetings and addressed any conflicts within overlapping departments.
- Led successful negotiations with major clients, securing lucrative contracts that contributed to company growth.
- Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
- Developed customized pricing strategies for each client based on their specific needs, ensuring competitiveness while maintaining profitability.
- Served as the primary point of contact for large accounts, resolving issues quickly and maintaining high levels of customer satisfaction.
Manager/HR Manager
Boathouse Restaurant
12.2010 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities, mentoring team members and adjusting to daily volume with the highest level of comunication.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Conducted weekly manager meetings, in addition to quarterly staff meetings
- Ensured the continued day-to-day operation of the highest grossing Boathouse location
Skills
- Staff Management
- Event Planning
- Customer Acquisition
- Employee Retention
- Company Policies
- Employee Evaluations
- New Employee Orientation
- Training Programs
- Team building
- Event Execution
- Vendor Sourcing
- Budget Administration
Timeline
Founder & Creative Director/Lead Event Planner
Social Calendar Events
06.2018 - Current
Catering and Group Sales Manager
The Wedgewood Hotel
07.2015 - 06.2018
Manager/HR Manager
Boathouse Restaurant
12.2010 - 07.2015
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