Taylor Lenehan
Brighton,Ontario
Summary
Experienced Residential Counsellor with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with clients. Fosters sense of community among clients to support individuals in times of need.
Overview
6
6
years of professional experience
Work History
Child and Youth Counsellor
SMJ Youth Services
05.2023 - Current
- Transported and escorted clients between facilities, meetings, appointments and other activities.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Established and maintained relationships with youth, families and community partners.
- Provided crisis intervention and emotional support to youth.
- Identified problem situations and implemented successful counseling strategies to address concerns.
- Coordinated patient flow and placement to work with staff availability.
- Recorded observations and maintained records and reports, daily documentation and logs.
Residential Counsellor
Cornerstone Family Violence Prevention Centre
06.2022 - 05.2023
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to residential/treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Supported residents in coping with emotions and fears through one-on-one sessions.
Residential Counsellor
Addictions and Mental Health Services
02.2021 - 07.2022
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
Child and Youth Counsellor
Applewood Academy
09.2021 - 06.2022
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
- Monitored youth behavior and offered guidance and support for positive change.
- Wrote reports for family and caregivers, documenting progress, challenges and therapy milestones.
- Performed in advocacy capacity for troubled youth to provide access to resources.
Customer Service Representative
LCBO
04.2021 - 08.2021
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Replenished shelves to maintain adequate merchandise levels.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Resolved escalated customer issues quickly to drive client retention.
- Managed accurate and adequate cash stock and inventory balances.
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Funding Coordinator Assistant
Alzheimer Society of Hastings-Prince Edward
06.2018 - 08.2018
- Ensured that all paperwork was accurately and properly completed while overseeing a heavy load of office administration tasks.
- Actively participated in team collaboration initiatives to plan for the company's future growth Built and maintained effective relationships with peers and upper management.
- Offered exceptional customer service to differentiate and promote the company brand.
- Maintained friendly and professional client interactions.
- Mailed outgoing mail and distributed company's incoming mail.
- Handled all media and public relations inquiries.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Education
Associate of Science - Specialist in Mental Health Studies
University of Toronto
Toronto, ON06.2021
High School Diploma -
East Northumberland Secondary School
Brighton, ON06.2015
Skills
- Addictions and Substance Abuse
- Individual and Group Counseling
- Teamwork and Collaboration
- Organization and Time Management
- First Aid/CPR Certified
- Cultural Awareness
- Conflict Mediation
- Suicide Risk Assessments
- Case Management Proficiency
- Strong Verbal and Written Communication
- Excellent Leadership Skills
- Crisis Intervention Techniques
Timeline
Child and Youth Counsellor
SMJ Youth Services
05.2023 - Current
Residential Counsellor
Cornerstone Family Violence Prevention Centre
06.2022 - 05.2023
Child and Youth Counsellor
Applewood Academy
09.2021 - 06.2022
Customer Service Representative
LCBO
04.2021 - 08.2021
Residential Counsellor
Addictions and Mental Health Services
02.2021 - 07.2022
Funding Coordinator Assistant
Alzheimer Society of Hastings-Prince Edward
06.2018 - 08.2018
Associate of Science - Specialist in Mental Health Studies
University of Toronto
High School Diploma -
East Northumberland Secondary School
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