Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber Canada Inc.
07.2024 - Current
Transported 15+ passengers daily, providing exceptional and friendly customer service
Maintained vehicle cleanliness and daily safety inspections inside and out
Relied on city road knowledge and Google maps in choosing the most efficient route to destinations
Followed all road safety rules and regulations including speed and traffic signs, maintaining composure in high stress situations such as heavy traffic and unpredictable drivers
Consistently received high ratings from passengers resulting in a 5-star average
Store Manager
BodyMods
01.2024 - 07.2024
Operated a jewelry store in a high traffic mall, overseeing staff and day-to-day activity
Used exceptional customer service skills to discover client interests and needs, upselling promotional products, and offering warranties with every purchase
Organized monthly crew check-ins to evaluate employee satisfaction and competence, giving coaching and resolving issues where needed
Scheduled crew shifts and distributed sales goals into personal goals for each shift to ensure effectiveness
Merchandized jewelry in order of type, size, and material
Attended weekly manager meetings to discuss average sales across all stores in the lower mainland and how to increase productivity
Oversaw baking team during work hours; participating in large production of breads involving heavy lifting, coaching, and cleaning
Learned and refined a variety of professional baking techniques
Properly cleaned machinery, storage, and preparation areas
Conducted interviews and lead test shifts during hiring processes for new bakers
Trained new and existing employees on work procedures, safety, and importance of product quality
Assisted sales team with product knowledge, helping customers during busy hours, and ensuring bread displays were full and appealing
Ingredients and supply ordering twice a week
Monthly inventory count including health and safety reports
Assistant Bakery Manager
Fresh St. Market
07.2018 - 01.2020
Maintained a neat and colorful department including cake service case, self-serve case, and bakery displays around the store
Assisted customers in the selection of products, responded to their questions or concerns, took specialty cake orders and other miscellaneous customer requests
Placed numerous ingredient and supply orders several times a week through large and local companies
Assisted in budget planning and cost-control measures, contributing to the financial success of the bakery department
Supervised and coordinated tasks of bakers, cake decorators, and bakery clerks
Finalized weekly shrink, cleaning duties, temperature logs, and monthly inventory count
Organized freezers, fridges, decorating tables, and supplies storage areas to maximize efficiency